Helios Apartments Reviews

Concierge staff is unbelievably kind and gracious. They brighten my days and evenings and were incredibly helpful while I had a concussion. The leasing team is also very supportive and responsive!

The team has been very friendly and helpful - Rachel sent instructive notes to help me get settled which included suggestions around the area for eating. Additionally the concierges have been incredibly friendly and helpful.

The entire leasing team is professional, friendly, and caring - totally top notch. You all have been incredibly helpful both during my search and move in. Thank you!

The entire leasing team is professional, friendly, and caring - totally top notch. You all have been incredibly helpful both during my search and move in. Thank you!

Friendly, courteous and very helpful

Friendly, courteous and very helpful

Every question or concern has been handled in a timely manner by staff

Every question or concern has been handled in a timely manner by staff

It was wonderful, and the entire team was phenomenal during the pandemic. I can’t say enough good things, and I simply cannot imagine the challenges they faced managing and maintaining a huge property during such unprecedented circumstances.

The apartment community and experience has been great. The community manager, Cliff, has been a great help to us in assisting our move here and moving out at the moment. Helios Concierge employees like Cori was also diligent to help us when we have issues.

Loved living here! Thanks for providing an outstanding living experience :

The team is always super helpful and very informative, they are always fast at responding to questions and concerns as well as being respectful, genuinely nice, and true role models for social distancing and excellent team work.

All of the teams we’ve interacted with are great from concierge to maintenance to security and the community managementleasing team.

I am beyond satisfied. Every time I have a problem or need help they will always find a way to resolve my issue. They really care about us and I feel like we’re a family. Not to mention, every one in Helios team was trained so well which means Helios has amazing management.

The team continues to exceed expectations in every area

The Helios Team has worked to make my leasing, moving in, and living experiences top notch. Emma at Consierge is wonderful and genuinely brightens my day whenever I pass through the lobby. Also, my few maintenance concerns were taken care of promptly and with great care.

Every worker has been extremely kind to me!

The Helios team has been great in meeting our demands and answering our questions

The team both the leasing office and the front desk have been really responsive and helped us for everything that we needed so far.

The Helios team has performed above bar for all of my issues. They have been quick to reply and extremely accomodating.

The team has been amazing so far! When the service team came to fix my AC they ended up taking my broken down moving boxes which they totally did not have to do for me! That was extremely nice of them to do though :

we have loved calling Helios home for nearly three years! alas, its time for us to have a yard! we will miss seeing all of your lovely faces, and want to say thank you, again, for keeping us safely and happily homed for so long!

Everyone at Helios has been absolutely incredible from the moment we moved in, and have been extremely wonderful during this Covid-19 crisis. We are beyond appreciative of everyone and everything everyone has done for us.

We absolutely love living at Helios. The staff is super friendly and always so helpful. If it was up to us, we wouldn’t be moving.

Everyone has been extremly helpful from the leasing office to the maintenance staff.

The service at the front desk has been awesome during this tough time. They have remained professional and courteous while firm on the adapted rules. We really appreciate the team and everything you do. Thank you.

Great experience all around with Sarah, Cliff and the concierge team since arriving! Thank you so much for helping me make Helios my new home :

The leasing office, concierge, maintenance, and security staff at this community are amazing. Always there to help or answer any questions I had.

The current concierge team is by far the best weve ever had here, with Cory and Teal being customer service superstars. The leasing team is also amazing, and maintenance too. The experience has never been better!

Everyone has been so friendly and helpful. The staff has been very responsive and fast in dealing with our maintenance issues. I like being welcomed home by the concierge when I come home.

Helios has been an amazing place to live. The entire staff has been fantastic throughout my 2+ years of living here. It will be missed, but my life is taking me to the burbs.

Living at Helios has been nothing short of luxury. Every Helios employee I’ve come in contact with is professional and mindful of caring for the resident first.

Living at Helios was an AMAZING experience and we didnt want to leave. There just wasnt a unit that fit our storagesize needs that became available in the past 8 months or so that we were looking. So in the end we didnt have much of a choice and we had to relocate. But well definitely consider a return to Helios!

Loved living here and loved the team. I am moving to Chicago or else I would renew and stay.

Its one of the best residential buildings I have seen. The overall cleanliness and maintenance of the building are top class. The team work extremely hard to make sure the residents have no problems whatsoever.

The team has been incredibly helpful when issues have come up

Very friendly concierge, responsive maintenance, and great community events on the 40th floor.

The team at Helios is amazing! We loved our experience working with Frankie - such a gem!

Great experience and I would definitely love at one of your neighbouring properties in the future.

Our expectations have not only been met, but they were exceeded.

Hello Helios Staff, Thank you for a fantastic year of living here, Im saddened that Ill be leaving. The staff here really made me feel at home with their care and attention to detail.

The team has been prompt in responding to any queries we have. The service technicians have been great in attending to issues and resolving things.

The leasing team was fantastic. Christina helped get everything figured out quickly and was extremely professional.

Everyone Ive interacted with has been extremely polite and helpful, sometimes going out of their way to help with an issue. Even in cases where something cant be resolved immediately, they follow up and bring in whomever else might help resolve the issue.

Frankie is an amazing member of the team. He has made the process of choosing my Seattle home and moving across country so stress free and enjoyable. He continues to be such a great help now that I’m here and couldn’t recommend him more!

Great service, friendly staff

The Helios concierge staff is very helpful and responsive to all of my needs. Service issues have been solved quickly. I love the amenities.

Christina Kinney and Jamie and Moniesha are AMAZING!!!!

We love living at Helios and every single staff member is amazing!! We feel safe living here and that means so much to us. We especially appreciate Christina for all she did to make this our new home. A huge thank you to the maintenance team for always taking care of us so quickly. We couldn’t be happier living here.

From the first day to tour the units, Justine has been phenomenal. I felt informed, supported, and relieved throughout the move and it was a big one all the way from California thanks to her help. The concierge staff also are professional and friendly, which is actually very important to me personally.

The team is super responsive and engaging. We’ve been with Equity since 2012 and we love it. This team is by far our favorite because the treat us like friends

Christina is awesome! She is very nice and friendly and caring! She has been super helpful anytime I ask for something!

We love the Helios community. The staff are amazing, and really make a difference. Danica has been excellent, don’t know what we would have done without her. Christina has likewise been awesome to work with. We will miss this place, but are glad to be continuing with an Equity property in CA.

Everything is amazing and the staff are incredibly friendly!

The Helios team has been so helpful and welcoming. Im happy that I choose Helios as a home.

Brian Petersen is awesome! He is attentive, helpful, friendly and professional. He is a great building manager!

Concierge and Supers are very helpful and kind.

Everyone has been very attentive and responsive. We have interacted with the leasing office, concierge desk, and maintainence and everyone has made our experience comfortable and reliable.

Location is the best. Amenities top notch. Staff is attentive and helpful

The entire building staff is very responsive and helpful to the residence of the building when help is needed or questions arise. However, they also go above and beyond by making you feel at home and part of the community through personal interaction.

Helios is easily one of the best apartments downtown. I am sad to leave, and moving has nothing to do with the apartment but rather other life circumstances that have forced me to say goodbye. The staff here, all of them are amazing! I highly recommend living at Helios

Everyone has been great. Very helpful and Responsive. The leasing staff, the front desk staff and the facilities staff. All have been a real pleasure. Robert Brown, Christina, Justine, Kirk, Jayme, Rishet, Yeru, Tristan, Saul and Saif. Thanks for making it easy to move in and get settled.

Helios is a great place to live in almost every aspect from building management to thoughtfully designed layouts. Especially like the layout of the Urban studios and hope more places will offer something similar in the future.

From leasing team to front desk receptionist, everyone has been super friendly and welcoming. I haven’t had any major complaints living at the Helios. Love the Helios and the team members!

Amazing community and amazing management team. Best of the best

Great management. High rent. Good view. Would love to stay but I bought a house. Thanks!

None of the staff at this building have a bad attitude or a pretense about them and that makes dealing with them a little easier in stressful situations. When I decide to move away, I will do so with a little regret.

Christina worked with me for 2-3 months while I was scouting a new home. When it came time to move sooner than expected, the leasing team was able to get the lease written, signed, and keys made for me to move in day-of. The process was seamless and my new home is perfect.

Christina is awesome!

Helios had been a great place, I just need to move further up North, but thanks for a great experience!

Great building and awesome staff all around!!

Very well ! All staff has been amazing from concierge to leasing to maintenance. If there was an issue or problem they didn’t have the solution to they found the person to help and all seem to work well as a team to assist and take care of all residents.

The amenities are first-class, the staff are friendly and always helpful. Nothing to complain!

It’s been fabulous! Everyone who works here is a huge asset to this community!

I have been at Helios for about 7 months and I can say that the service and attentiveness of everyone here is unmatched. A simple "welcome home" or "welcome back" paired with a smiling face is a breath of fresh air when coming home from a long day at work. The amenities are fantastic-the sky deck unparalleled.

very professional

Everyone is super nice, and they are so responsive! Thank you!

Everyone has been so helpful and welcoming! Special shout out to Joe at the front desk for being so helpful and going the extra mile every day!

The whole helios team is great. Although I dont very often contact leasing office, when I do they get back to me very quickly. The concierge is really the best. They are a great team and love talking with them. If one needs anything they will try to do their best and help. One time I needed tape for a return package and they helped me!

Great overall experience! Extreamly friendly and professional staff. Building is in great shape! Would recommend to anyone!

We loved living at helios!!

Philip had made my move very pleasant and I feel welcome in this beautiful place. I look forward to being part of this great community. Philip had gone out of his way to help me with the lease and resolving any issues that I encountered when I was on travel. Thanks Philip, Robert and Danaca for all your help and for making me welcome.

The only reason we are moving is because we bought a house. My husband and I loved living here. The location is fantastic but also so are all of the leasing agents and the concierge team. Any time we had a problem it was promptly fixed by maintenance and we genuinely felt like Helios cared about us as people.

-Great property -Excellent customer service

Office staff is very responsive and helpful. Concierge is also a great resource!

Absolutely love living at Helios. Team is amazing, always prompt with service requests etc, Christina deserves a raise. No, two raises. And as a result, Ive recommended Helios to everyone looking for a place to live and a few friends have since moved in!

Christina was absolutely amazing throughout the entire process. She is the reason we wanted to live here. When you have someone as incredible as Christina as a key member of your team, you have truly won! The orientation with Phillip was so helpful and he showed us everything we needed to know. The entire staff is wonderful!

Always courteous and helpful

Very impressive staff. Brian P does a great job as do the other members of the team

The staff are incredible and very friendly.

Everything has been great!

If I hadn’t bought a house I would have stuck around.

Great staff, facilities and location. We appreciate the continuous improvements and social events. Being greeted at the front door, back doorloading dock when parking and the leasing office.

I’m very satisfied with everything so far. Very friendly and professional team.

Loved this place! Only moving so my dog can have a small yard.

Concierge has answered any and all questions about local sites and restaurants.

No outstanding issues or concerns.

The leasing team is amazing and I love the building. The only reason I am moving is because I bought a condo of my own.

The property is amazing in itself, then top It off with amazing mixer parties and the Yoga, which is one of the very best I have ever experienced!! Knowledge and friendly concierges and staff!!! Beautiful spaces to enjoy outside of my apartment!! I love my home at Helios

Not only has everyone been very pleasant, but on the rare occasion Ive needed anything, theyve gone above and beyond to try and make it happen.

Christina was extremely helpful. The concierge team is always friendly.

This is by far the best place Ive ever lived. The staff here are all friendly and helpful, the people that live here are nice, and the finishes in the apartments are top-notch. And lets not forget the view! I will really miss living here!

Fantastic community. Staff was great and responded to every need.

I have had a great time here! I am looking forward to moving back if possible.

Helios is the perfect place to live in Seattle!! Great building, great staffconciergeleasing office team, great location with amazing views!

The team is courteous and always available to help.

Everyone is very friendly and helpful.

Excellent communication, super friendly

Everyone is extremely helpful and attentive.

Extremely enjoyable apartment to live.

Helios is a wonderful new building in a great location with well thought out floor plans, quality appliances including gas cooktops, and much attention to detail in the finishes both in the apartment and in the common spaces.

They have made Helios home

The team has been super helpful in helping us get settled in to our new place, even taking videos of the apartment when we werent able to check the place out in person.

Everyone is extremely helpful and friendly.

Extremely responsive and enthusiastic

Honestly you are all just great!

Christie has been remarkable with the handling of our lease and ensuring we are happy with our home. The concierge and security staff have also been a great help getting comfortable and settling after our move across country.

Philip is AWESOME! Keep him around

Very accommodating and kind!! Always willing to got the extra mile

They are all so nice and responsive!

They’ve gone above and beyond what I would expect from just a company that I’m renting from. The team at Helios feels like more than that. They all know my name, say hi when I see them, and we’ll have a conversation if we have time. They’re part of the Helios community and what makes it such a great place to live.

Theyve exceeded every expectation in how helpful, kind and accommodating theyve been.

The concierges are extremely friendly and helpful, especially James :

Everyone, from front desk to leasing office to maintenance, is highly professional, courteous, and effective!

Helios is an amazing places with a super friendly staff and great amenities.

Working with Christie Goodlaski was one of the best parts of looking for an apartment and moving in to Helios. Specifically, I’d like to recognize her kindness and empathy during our move-in orientation. It was a stressful move-in day for us and when a few tears were shed, I really appreciated the patience Christie had with us. Thank you

The concierge, Leasing, cleaning and security staff have all been very friendly and helpful.

I have been very grateful for the friendliness of the staff.

Everyone is very helpful and accommodating. And v friendly.

Excellent staff, helpful and friendly

Everything has been outstanding - incredibly helpful, friendly, responsive. The concierge team, leading office, and Rob in maintenance has been amazing to work with. Ive moved several times and lived in other equity buildings and nine of them come close to my experience thus far here.

Very helpful and personable team running the building.

Everyone here is amazing! They’ve been incredibly helpful with everything. Really above and beyond to make my move-in smooth - even coming in on an off day to help me with some setup.

Everyone Ive interacted with has been friendly and helpful, answering my stupid questions and lending a hand to help out with heavy things. Its always nice to have a brief chat at the desk as I venture out into town, or come back.

Everyone has been able to help me get settled in and answer my questions :

The most welcoming accommodating staff we have ever worked with! We love it here!

Everyone on the team we’ve met so far has been incredibly helpful and welcoming.

The team was incredibly helpful doing our move in, and have gone out of their way to make us feel welcome, and like Helios is home. Couldn't ask for better staff, thanks so much

Philip was extremely helpful and accommodating throughout the move. He had the answers to all our questions and even knew the answers to questions we didnt know we had yet. I am excited for future interactions and looking forward to working with the team.

Staff is amazing and the best part of living here.

Team is always helpful and friendly.

Everyone has been very friendly and helpful

Staff is friendly and accommodating. Rob provides great service

Office staff, concierge, service men are all quick and attentive. Super nice.

Friendly, kind, responsive and accomodating

The team at Helios are beyond amazing they make me feel like I live in a resort, very easy going and professional!

The team has been extremely responsive to all concerns. And above all everyone has been extremely courteous, friendly and professional

Leasing, concierge, and maintenance have all been great so far

The entire Helios team has been going above and beyond to make the residence feel like Helios was the best decision they could have made for finding a new home. We have such a thriving and fun community with lots of social interactions. Moving to Helios has probably been the best decision I made this year. Well done team!!!!

Staff is helpful and friendly, and dispite parts of the building still being under construction, everyone is trying to finish things and prioritize resident requests.

The Helios team has far exceeded my expectations - everyone has been very helpful and friendly.

Above and beyond helpful. Everyone seems to genuinely want us to feel comfortable and well taken care of. Particularly impressed with Mishca who helped us relocate from nyc. She worked many late evenings making it happen and took photos of way more units than I want to admit. Never felt more cared for on a move.

Everybody in Helios is amazing! I would like to say a special thank you to Rob Nelson. Always helpful, kind and very professional. He has been taking an extra mile to help us after moving in.

Specially with Rob Nelson from maintenance who has been incredible helpful and nice.

Outstanding service, courtesy, and professionalism of staff!!

Rob, service manager, is absolutely amazing. Have never lived in a building where someone in his position knows everyones names and is just willing to always go above and beyond. Mischa was great to work with in the leasing process and continues to provide great service.

Great staff!! The building is awesome. Thank you

The staff are the best part. They have been so helpful and curteous.