pretty fast service after request
Reviewed on: 10/25/2023Everyone has been super helpful, the amenities are great especially the work area, love working from there, and the location is great. No complaints!
Reviewed on: 9/8/2023The apartment is beautiful and spacious and our parking spot is very convenient!
Reviewed on: 8/17/2023We are happy with Equity team Administration and Technicians team service.
Reviewed on: 7/18/2023Samantha has been amazing communicating and providing all the necessary information
Reviewed on: 7/7/2023Every interaction that I have with the staff, whether it be the employees in the office or the maintenance team is always pleasant. They are always willing to help and they are courteous and have positive attitudes.
Reviewed on: 6/14/2023The maintenance crew are ON IT!! Friendly and eager to make things RIGHT!!
Reviewed on: 6/14/2023I really appreciate the current office and maintenance staff we have because they are helpful, welcoming and it is very nice and comforting to see more people with different ethniccultural backgrounds.
Reviewed on: 6/13/2023My experience at Park Place was very good! I would highly recommend. Iíve lived here almost 5 years and have never had a problem. Crystal is especially knowledgeable and was very accommodating and helpful when I moved within the complex last year. She couldnít have been more helpful! The maintenance staff is also top notch.
Reviewed on: 4/25/2023Highly recommend! Great team! Great service!
Reviewed on: 4/25/2023We loved our time at Park Place! We just bought a house and will no longer need to rent an apartment here.
Reviewed on: 4/17/2023I appreciate that Danica checked on me when I moved in, even on her day off.
Reviewed on: 4/9/2023Overall very satisfied with maintenance crew and cleaning team.
Reviewed on: 12/27/2022Maitenance response is excellent office staff always personable and helpful.
Reviewed on: 12/25/2022My dwelling is extremely comfortable and grounds clean and well kept. I feel safe in this environment. The office staff have been friendly, personable, and attentive. I enjoy coming home. It is "home!"
Reviewed on: 11/23/2022The maintenance staff is always kind and prompt with their assistance.
Reviewed on: 11/4/2022Very nice, kind and super helpful.
Reviewed on: 11/1/2022They do their jobs well and make us feel welcomed
Reviewed on: 4/27/2021They do their jobs well and make us feel welcomed
Reviewed on: 4/26/2021Very nice appartment complex, we enjoyed living here.
Reviewed on: 4/19/2021Very nice appartment complex, we enjoyed living here.
Reviewed on: 4/19/2021Very responsive and attentive. Mail room and shared spaces are very clean and we appreciate it.
Reviewed on: 3/27/2021The team was very informative. The set up well done. The individuals we outstanding, knowledgeable and gracious. Danica was so wonderful and in a short period of time she understood what my needs were. She selected the right apartment for me. Thank you
Reviewed on: 3/26/2021leasing office doing great job. and really great community.
Reviewed on: 3/24/2021Danica is great. Always so helpful, friendly, and quick to resolve any issue. Thank you!
Reviewed on: 3/19/2021The team at Park Place has always been helpful and accommodating. Everyone I have met and worked with are friendly, knowledgeable, and work with urgency. Joseph in the main office is always so helpful, and cares about the situation at hand. He always answers my questions and does all that he can to help resolve any issue.
Reviewed on: 3/9/2021The team has always been prompt with resolving any issues we may have — even during the pandemic, ensuring safe practices are in place while helping.
Reviewed on: 3/8/2021Wonderful community with a great staff. Joseph Cruz in the leasing office has been a great help and friendly face when I needed help during my time here, as well as the rest of the staff. The company actively made improvements like painting and expanding the package room during my time here, which was great.
Reviewed on: 1/12/2021Stephen has been wonderful in helping us make sure we settle in to our new place! I love my new apartment and feel very satisfied with everything
Reviewed on: 12/29/2020Great place to live and will recommend to people who are looking for a place to live.
Reviewed on: 11/6/2020Joe has been very helpful and supportive throughout the entire process. Maintenance was quick to respond to any repair issues we noticed when moving in.
Reviewed on: 10/8/2020We have been at park place for about a year now and we have had a great time so far. Quiet and peaceful neighborhood with lots of parks. Excellent amenities, prompt responses and friendly staff aside, the apartments are also spacious with well designed floor plans. If not for buying our own home, we wouldve definitely stayed back.
Reviewed on: 9/27/2020Joe has made my move in experience great with his responsiveness and hospitality.
Reviewed on: 9/22/2020Danica and the office team made it easy for our move in. Also, they cleared up all and any move in issues that arose.
Reviewed on: 9/9/2020Everyone that works here has been amazing and helpful during our full stay. We recommend Park Place to family and friends!
Reviewed on: 8/20/2020I really enjoyed living here. I was looking to stay, but with the work from home remaining in place through the end of the year, I have decided to move back to MI where I have a home and live from there until my office opens back up. I would hope to move back here if the timing and price is right. Thanks!
Reviewed on: 8/12/2020From the moment we walked into the leasing center Joe was extremely welcoming and helpful in every sense of the word. He was extremely professional while still keeping this very chill and down to earth for us. Very much appreciated. He clearly a vital asset to Park Place Apartments.
Reviewed on: 8/7/2020Joseph was extremely personable and kind throughout our entire move-in process. He helped to make our move as easy as possible and we couldn’t be more grateful. He continues to show the residents personal care and consideration in his day to day work, making us the residents, feel welcomed into this community.
Reviewed on: 8/6/2020We’ve loved living at Park Place for the last three years - it’s such a lovely community. The team are always responsive and helpful.
Reviewed on: 7/15/2020The maintenance team here is absolutely top notch - by far best we’ve ever had. All the folks who work here are kind and helpful and we will certainly miss them. Our move to the city is the only reason we’re leaving, A+ job on everything!
Reviewed on: 6/28/2020The Team responded back in a timely manner and did their best to solve the issues
Reviewed on: 6/25/2020This was my second move to the Bay area in six years. I chose this property twice! This will be my home again, if I return to CA.
Reviewed on: 6/4/2020He worked with us in the process of finding a new apartment in the community and was very attentive to our needs and timeline.
Reviewed on: 6/4/2020Loved living here. Great community and excellent service. Would recommend to anyone.
Reviewed on: 5/19/2020Choosing Park Pl was the greatest decision. My roommates and I really enjoy living here. It is a warm, safe and quiet place to live with reasonable rent. Recommend.
Reviewed on: 5/11/2020We have had a wonderful experience living at Park Place. Unfortunately we are moving due to a career opportunity, otherwise we would definitely want to continue residing here.
Reviewed on: 5/9/2020The issue was fixed quickly and efficiently
Reviewed on: 3/9/2020Living at Parkplace has been great! I am a 4 year resident and the only reason for the decsion to move was based on work locaiton changes. Thank you Parkplace!
Reviewed on: 2/4/2020The team at Park Place is always expeditious in responding. I had a few questions about the new fan vents being installed and they were very courteous to delay the work as I had just moved in! Everyone has been so professional and have made me feel I made the perfect decision to live here.
Reviewed on: 1/28/2020It is a quite comfortable environment here, safe, easy to stay and access to freeway. Thank you.
Reviewed on: 11/28/2019Very attentive and were able to to answer my questions thoroughly. Helpful through the process of moving in.
Reviewed on: 11/26/2019This is a pretty nice complex in a nice area. Park place has done some great things.
Reviewed on: 10/3/2019I really like this place. Easy access to grocery shopping. Beautiful parks and sidewalks. Friendly and helpful management team, especially Danica. On top of this, they are very honest about their regulations on the lease. When my plan has changed they did give a month of grace period for me to move out without paying penalty.
Reviewed on: 9/1/2019Sophia has been stellar both in getting us set up with our apartment and for being friendlyhelpful since we moved in.
Reviewed on: 8/16/2019Perfect community to live : beautiful parks, near from groceries, and kind staff
Reviewed on: 8/2/2019Whenever we have an issue the nicest people come to take care of it right away.
Reviewed on: 6/17/2019Jeff is my favorite person to interact with that works for Equity Apartments in San Mateo. I see him often showing apartments to new guests and we always say hello.
Reviewed on: 5/25/2019Love the secured access to both parking and living quarters, well maintained green areas and landscaping, rapid response to any service requests, convenient to restaurantsgrocery storecommute, polite and professional front office staff.
Reviewed on: 5/20/2019This is very good maintenance team for support our request.
Reviewed on: 5/3/2019Staff is always very friendly and courteous. Repairs are done in a quick and professional manner. Property is very well maintained and has very nice amenities. Pool area is beautiful.
Reviewed on: 4/21/2019Very prompt and efficient , Everyone is very nice and accommodating , The property is always well kept Clean.
Reviewed on: 4/17/2019Excellent house, wonderful staffs.
Reviewed on: 4/15/2019We did Enjoy the time we have been there, also we get over 10 of our close friends living at your community So we still going to be in touch
Reviewed on: 4/5/2019Yes - everyone is super friendly, attentive and helpful
Reviewed on: 3/13/2019Everyone is nice and helpful.
Reviewed on: 3/12/2019The team is very professional and responsive.
Reviewed on: 2/25/2019Park place team has been really helpful, it was very smooth to move in, the service requests are also very prompt. Jeff Gazra is a very awesome professional, he really helped us in moving in procedure, the apartment was clean and tidy.
Reviewed on: 2/20/2019Grace has always made herself available when we’ve needed anything and responds quickly. She is always pleasant and helpful!
Reviewed on: 2/20/2019The leasing team makes me feel at home, they are very warm-hearted. As I just moved in, Im not familiar with almost everything. When I ask for help, they always give me a hand which I appreciated very much.
Reviewed on: 2/14/2019Staff is very responsive.
Reviewed on: 2/12/2019Grace is always been so helpful, friendly and pleasant to deal with.
Reviewed on: 2/3/2019The staff and specially Sophia are great people, that always helped me when I needed something done at my apartment.
Reviewed on: 12/28/2018Very friendly and helpful
Reviewed on: 12/20/2018Sophia was AWESOME to work with. She played a key role in helping us finally come to the decision to live here. She was very informative and responsive and an overall pleasant person to work with!
Reviewed on: 12/16/2018All questions, help, problems have been addressed
Reviewed on: 12/2/2018Staff are always welcoming and accommodating. They go above and beyond...I was in a spot of bother when a large piece of furniture was delivered to the mailroom rather than my apartment. Carlos got the dolly, scooped up the box and walked it to my building and up to my apartment. He was awesome!!
Reviewed on: 11/6/2018Sophia is the best leasing consultant i ever met. She knows what exactly I need and always responses right away. Really appreciate her hospitality.
Reviewed on: 10/30/2018Sophia is very responsive and helpful. She solved all of our issues in a timely and friendly matter
Reviewed on: 10/28/2018Grace has been attentive and helpful in making us feel welcome and quick to respond to any of our questions or needs.
Reviewed on: 9/22/2018The team are very friendly and responsive. They remember names and make an effort to say hello
Reviewed on: 9/1/2018Staff is nice, Jeffery, Grace and Carlos and Johnathon. Comfortable apartments and beautiful landscaping make Park Place a pleasant and inspiring place to live.
Reviewed on: 8/17/2018When I need something they are very willing and able to assist.
Reviewed on: 8/15/2018Promises were delivered.
Reviewed on: 8/12/2018Carlos has been very responsive to my email inquiries and requests. He is always professional and courteous.
Reviewed on: 8/3/2018Maintenance requests could be a little more promptly dealt with, but otherwise we love living here!
Reviewed on: 8/2/2018Ive greatly enjoyed living at Park Place, the staff his always very helpful and the community as a whole is quite friendly.
Reviewed on: 7/18/2018Everyone has been very helpful and kind. I had one maintenance request since move-in, and it was taken care of in a very prompt manner.
Reviewed on: 6/25/2018The facilities and the correspondence of the staff are satisfied. It was a short time, but it became indebted. I feel that it was more comfortable with a simple instruction manual about the furniture in the room.
Reviewed on: 5/25/2018The team is amazing. Especially Jeffrey!
Reviewed on: 5/24/2018It is great experience to live in this community.
Reviewed on: 5/23/2018Staff is amazing and the property is beautiful. The maintenance is well kept and evey neighbor is peaceful and mindful. Sophia the senior leasing consultant is exceptional and does her job like a professional. If I could rate 10 stars I would!??
Reviewed on: 5/21/2018The location is awesome and I love the ammeneties the apartment has.
Reviewed on: 5/18/2018We are really happy living at Park Place. The staff is great! Theyre friendly, helpful, and caring.
Reviewed on: 5/17/2018Excellent response rate from the staff
Reviewed on: 5/3/2018Polite, professional and friendly office staff minor repair requests handled in quick, efficient manner up to date buildings that are well maintainedlandscapedsecure
Reviewed on: 5/2/2018They are super friendly and respectful! Always willing to help... Amazing team :
Reviewed on: 4/20/2018They are friendly and helpful. Good communication
Reviewed on: 4/7/2018They are very friendly around the complex always checking in if they can help
Reviewed on: 4/2/2018We loved living here for 4 years for the space, gympool, tranquility, security, dog friendly, convenient to shopping, trains, and access to San Francisco, San Jose and East Bay.
Reviewed on: 3/28/2018Very kind and helpful staff. Love the amenities like the gym and having our own washer and dryer in our apartment as well as parking spots.
Reviewed on: 3/8/2018Everyone I have met during my stay at Park Place has been awesome! I highly recommend this community to anyone who wants great service and peace of mind.
Reviewed on: 3/5/2018Great place to live. Clean and friendly staff. Lots of remodeling to keep amenities new.
Reviewed on: 3/5/2018We love living in Park Place!!! But we just purchased a new home, so have to move out. Will miss this place alot! Thanks so much for all of your help!!
Reviewed on: 3/3/2018Excellent service and maintenance. Daniel Fairbanks has been the best representative of Park Place! He is always helpful. I miss having him on site at PP San Mateo.
Reviewed on: 2/26/2018Well maintained complex, service requests were done without any delays, friendly staff.
Reviewed on: 2/20/2018Always very helpful
Reviewed on: 2/11/2018We have enjoyed living here since 2012 - on our way to the east coast!
Reviewed on: 2/1/2018We are very happy with our experience at Park Place and Equity Properties in general. The staff has been exceptional and the company and community is lucky to have them.
Reviewed on: 1/29/2018I just want to give a HUGE thanks to the Park Place team! You guys ROCK! My husband and I spent a little over two years living in this community and we loved it! We are going to miss our home and the awesome team.
Reviewed on: 1/25/2018We recently had an issue with our sink and help came within four hours! On a Saturday evening nonetheless!
Reviewed on: 1/21/2018Great place for families and dog lovers.
Reviewed on: 1/15/2018Everyone at Park Place is very friendly and also very helpful whenever I have a question.
Reviewed on: 1/13/2018Great infrastructure support. Helpful team!
Reviewed on: 1/10/2018The folks at Park Place are so friendly and respond promptly to emails.
Reviewed on: 1/3/2018Love it here
Reviewed on: 1/3/2018I really enjoy living here, the staff are super friendly.
Reviewed on: 12/21/2017The staff is AMAZING! Thank you for helping me LOVE my new home! Happy Holidays!
Reviewed on: 12/18/2017Dan continues to be our best advocate! Great service!
Reviewed on: 12/12/2017Megan has been amazing.
Reviewed on: 12/8/2017The team here is awesome, especially the maintenance staff. They are so friendly and helpful, not to mention quick - and they get the job done effectively. Megan is a great property manager and addresses any concerns I have as soon as I email them. Dan helped us out when we first leased here so its nice to see him around too!
Reviewed on: 12/8/2017Management team and service team are excellent!
Reviewed on: 11/15/2017I love this community. It is very beautiful.
Reviewed on: 11/3/2017Staffs are all kind and helpful.
Reviewed on: 11/2/2017I love this community. Local Infrastructure of this community is to good. Everything is in walk in distance. Very well maintained and the staff is very friendly.
Reviewed on: 11/1/2017The team is highly responsive any time we have questions and very friendly.
Reviewed on: 10/24/2017The team here is very nice and does everything they can to tend to our needs in a timely manner.
Reviewed on: 10/19/2017We absolutely loved our stay here and are moving into a single family home. Thank you for keeping the neighborhood clean, friendly and stay worthy!
Reviewed on: 10/19/2017Wonderful complex - feels like living in a resort! Management team was professional and so nice!
Reviewed on: 9/2/2017I like Park Place! People in management office are nice, when something needs to be fixed, they fix quickly. Everything is excellent! But my daughters new school is too far, we have to move to the city near her school.
Reviewed on: 9/1/2017Very friendly and attentive to needs.
Reviewed on: 8/27/2017Awesome team work and great response to every service call.
Reviewed on: 8/8/2017Everyone at the leasing office was super helpful every time I stopped by with a question or a request. The maintenance team is quick to come over and fix whatever problem I reported.
Reviewed on: 8/6/2017A very convenient place to live. Nice environment.
Reviewed on: 7/30/2017Team is super friendly and professional!
Reviewed on: 7/24/2017Very happy to be here - the best part is the extremely helpful and pleasant team - thank you.
Reviewed on: 7/22/2017Weve had a wonderful experience moving in - everyone has been super helpful and accommodating.
Reviewed on: 7/21/2017Very helpful and inviting
Reviewed on: 7/4/2017Im very pleased with how personable and friendly the staff is at ALL of the Equity properties I visited before deciding to live at Park Place San Mateo. Some people shy away from large companies due to customer service. But I felt "home" as soon as I visited with the staff at the front office. Wonderful maintenance service system too!
Reviewed on: 7/2/2017It has been great living here
Reviewed on: 6/29/2017Theyve always been helpful and willing to address any of the concerns or questions we have. Our experience with Ruth has been especially fantastic as we feel she always tries to go above and beyond for us.
Reviewed on: 6/4/2017Staff is always professional, friendly and helpful. Unit is very nice--secure, private, nice sized rooms, new appliances and great to have washerdryer in unit. Complex kept neat and clean and close by amenities Whole Foods, Starbucks, Hummus, Peets, etc. are literally within one block walk.
Reviewed on: 5/16/2017The people at Park Place at San Mateo actually seem to care, and try to assure people are taken care of.
Reviewed on: 5/10/2017I have received top notch service and communication from the team here at Park Place San Mateo. From the time I was shown the apartment I have received quick responses and the utmost respect and service. Keep up the good work!
Reviewed on: 4/20/2017Everyone here has been great to us so far and we feel extremely welcomed. Dan has given us that welcome home feeling that we were looking for when we first started looking for a place. Zach has helped us in numerous ways, especially when it comes to areas to check out and Tiffany has been a joy to be around as well.
Reviewed on: 3/23/2017such a beautiful area, and very nice apartments. they staff is awesome. always helpful kind.
Reviewed on: 3/22/2017They are so quick to follow up and made our move easier!
Reviewed on: 3/13/2017We have lived here for almost 5 years now. I didnt move because of two reasons - Great Location Great Amenities. Our daughter was born while we were living in this community. Overall a great experience!
Reviewed on: 3/6/2017the move in process was seamless and everyone was very helpful! Even the maintenance tickets that we opened were addressed promptly
Reviewed on: 2/22/2017Great community, great maintenance staff and super friendly management team.
Reviewed on: 2/12/2017My apartment is comfortable, and the leasing office and maintenance staffs have responded promptly and effectively to any requests.
Reviewed on: 2/10/2017We enjoyed our time at Park Place. Good clean community with timely maintenance and convenient amenities.
Reviewed on: 2/5/2017We definitely satisfied with the service of the team and our home is beautiful and complete in our lives. Daniel, Meghan and Zach have been a big part of life, and we are thankful.
Reviewed on: 2/4/2017Office staff very friendly, ALWAYS follow up on any questions or issues you have, provide nice orientation to facility, check in with new renters on their satisfactionmake sure they dont have issues and are a delight to deal with.
Reviewed on: 1/18/2017Very friendly, professional, and always ready to help. Everyone, including maintenance team, went above and beyond our expectations.
Reviewed on: 1/9/2017Dan was our primary contact during the move. He went out of his way to make us feel welcome. He helped us understand the area providing great details on restaurants, shopping, and other activities. He was very professional and helpful. We also worked with Megan. She was also very professional, welcoming, and helpful. We will certainly recommend Park Place to our friends and family.
Reviewed on: 12/14/2016Dan's been so helpful He has made a lot of useful recommendations.Its so good to know that he is just a phone call away We moved in very quick and easy way with no problem Park Place is a great place to live, very convenient location.
Reviewed on: 11/30/2016Zach was the leasing associate who helped me. He was very informative and able to accommodate my needs for a smooth move-in experience. He also followed up with me a few weeks after to make sure I had settled in nicely. I have only been here for about a month, but so far this seems like a nice, quiet apartment complex that is well maintained and also in a convenient location. Thanks!
Reviewed on: 11/24/2016The office staff were terrific and made the move-in a breeze.
Reviewed on: 11/7/2016The office staff was fantastic. If my company brings me back to the San Francisco area, I would definitely come back to the Park Place.
Reviewed on: 11/7/2016We do love living here. Our apartment is roomy & comfortable. My husband is disabled & the level area & access to shopping is a big plus & enables him to get out, visit the park & feed the ducks & do some grocery shopping (with me or a friend pushing his wheel chair). We also feel safe here & enjoy the landscaping & attractiveness of the grounds. Most everything is wheelchair friendly. The staff is helpful & have promptly replied to any service request.
Reviewed on: 10/13/2016Everyone is very friendly and helpful. We have worked with Daniel and he has been great. Very professional, friendly, and letting us know what all our options are.
Reviewed on: 10/9/2016Dan Fairbanks, our leasing consultant was amazing. Every detail and need was proactively thought of and addressed. Everyone in the office was alway friendly and professional. Really impressed.
Reviewed on: 9/29/2016Really appreciated the extra effort that Dan put in to get everything just right for us. Can't thank him enough.
Reviewed on: 9/15/2016Thanks to Dan and all Park Place staff that is extremely helpful and responsive!
Reviewed on: 9/15/2016Great office staff and quick maintaince response. Thank you to Justin, Abby and Megan for making my move-in experience and new home amazing!
Reviewed on: 9/8/2016Dan has been wonderful following up with us after moving in. We've felt very welcome. Will be recommending this place to my friends and clients
Reviewed on: 9/8/2016Everything has been great so far!
Reviewed on: 8/24/2016Dan Fairbanks was exceptionally helpful in making my move-in experience a total breeze. Also maintenance was super responsive in fixing a few minor issues with the unit.
Reviewed on: 8/24/2016Very satisfied and pleased with my decision to live at Park Place. Great location, very clean complex and staff are very friendly, personable and professional.
Reviewed on: 8/19/2016A great place to call home! Daniel is par excellence in his customer service and sincere care towards his clients. He is one of the primary reasons I chose to live here. Abbie is super responsive and always with a positive attitude.
Reviewed on: 8/1/2016I came from a community that was always changing management, and when I went to the front office they didn't even know if I was an applicant or a current resident. Then I nearly got whiplash when I came here. Daniel Fairbanks was our leasing consultant and his customer service and knowledge of the community was a complete 180 from where I came from. He's always smiling and makes certain you are 100% satisfied. If you have any questions or concerns, you know you can count him to make sure your home is beyond your expectations. I like that I can walk into the front office and he not only knows that I'm a resident but knows my name. If any of my friends are looking for a place to move, I'm definitely passing along Daniel's contact information.
Reviewed on: 7/22/2016Dan, our leasing advisor has been great to deal with.
Reviewed on: 7/11/2016Dan Fairbanks was amazing at guiding us through the process of renting at Park Place while we were still living in San Diego. We were unable to be here, but he took many photos and provided additional data and measurements on his time, and that made all the difference. Really enjoyed the professional nature of the staff. Ruth has also been great at providing information and explaining things on multiple occasions. Everyone in the leasing office has made us fee lat home.
Reviewed on: 6/12/2016Daniel provided professional assistance above and beyond expectations. He was always available and responded to my questions immediately and completely. He assisted me with some out of ordinary requests and was able to work with me during my move in. He is a superstar.....
Reviewed on: 6/7/2016We are very happy with the community, apartment and friendly staff. Thank you!
Reviewed on: 6/7/2016Ruth Valdez has been a pleasure to work with. Knowledgeable, responsive, cheerful, and always helpful. An excellent leasing agent and an asset to your organization.
Reviewed on: 6/2/2016Everything went smooth and perfect. The apartment is everything I can ask for and the leasing staffs were so helpful. I love it!
Reviewed on: 5/12/2016Daniel Fairbanks was an absolute pleasure to work with. He made the process simple, easy & very smooth! A move is a stressful Process but thanks to Daniel, I was very satisfied. Thank you & kudos to Daniel!
Reviewed on: 5/4/2016I'm really happy with the location, apartment features, and staff & maintenance services. Thank you very much!
Reviewed on: 4/27/2016Overall it's been a great experience and very happy to be living here!
Reviewed on: 4/12/2016Dan Fairbanks has been terrific through the entire process. We really appreciate his professionalism and responsiveness. Great experience overall.
Reviewed on: 4/10/2016Managers have been responsive, professional, and kind. Maintenance has been responsive and prompt when needed.
Reviewed on: 3/21/2016Staff is very friendly. Complex is always clean and well maintained. Response time for repairs is quick.
Reviewed on: 2/29/2016I really enjoyed living here in past 2 years. Due to company direction, I have to move to Australia. If it doesn't happen, I would keep on living at here. Thanks to your office staff, I didn't have any trouble while I'm in USA. I really appreciate it.
Reviewed on: 2/12/2016We've been here for around a month and so far we have no complaints. Everything is as it should be and Ruth has been extra helpful and accommodating in providing assistance with whatever question or inquiry we have had. Looking forward to the rest of the year.
Reviewed on: 2/9/2016My eperience after 1 month at Park Place at San Mateo has been a very good one. I found all my appliances working as expected, my apartment is quiet in the day and most evenings and the amenities like walking to Whole Foods for grocery shopping after work, going to one of local restaurants or getting a quick coffee at Peets have been great to take advantage of. Both Dan Fairbanks and Melanie Kreitz from the Leasing team have been great to work with and always accomodating to my needs and questions.
Reviewed on: 2/7/2016My sons and I have lived here for over 10 years and feel blessed to be living in this complex and community.
Reviewed on: 2/4/2016I am thankful the staff at Park Place helped make my move in a VERY SMOOTH transition. THANK YOU
Reviewed on: 1/29/2016Overall, very smooth experience to move in and the office staff has been very helpful.
Reviewed on: 1/14/2016Every from seeing the property, viewing apartments, signing out lease, moving in and the first few weeks have been amazing. A lot of this has to do with the representative we worked with. Murray Frost was attentive, responsive, professional and helpful all throughout the process. Maintenance also addressed 2 minor issue that we had the day we moved in. I believe his name is Benny. He also was more than helpful and made the move in process that much easier. There are no complaints that we have at this time.
Reviewed on: 11/14/2015The office staff does a good job of keeping us up to date via phone calls and emails; most everyone is friendly. We definitely appreciate the package acceptance service. The maintenance staff is professional and responds in a very timely manner. The location is fantastic. The price is a little...much...but we understand the demand. We are interested to know if units or any units within the community are for sale. Lastly, it'd be great to see more community events such as: picnics, bbq's, community garage/rummage sales, blood drives, holiday events, etc.
Reviewed on: 11/6/2015I love my apartment and feel very blessed to call it home. It's a very safe and usually quiet area, with friendly people and animals. I appreciate the email updates and newsletters. Thanks for making Park Place a Great Place to live.
Reviewed on: 10/10/2015I am very happy with the friendly office staff, maintenance service is outstanding and work is done on a timely basis.
Reviewed on: 9/29/2015Vishal's been amazing with our move-in process and the apartment's amazing. I really like living here. Thanks!
Reviewed on: 9/7/2015It has been a beautiful place to reside for the last 7 years or so.
Reviewed on: 8/23/2015Brendan was extremely helpful and professional throughout the entire process.
Reviewed on: 8/21/2015I really liked the apartment feature, having delivery pick up, prompt repair action, location and so. Thank you very much for all your support.
Reviewed on: 7/27/2015Management and office staff does a great job.
Reviewed on: 7/11/2015Great location and friendly staff.
Reviewed on: 7/5/2015It was very simple to arrange everything, the staff were really helpful, much appreciated.
Reviewed on: 6/10/2015great and prompt maintence 24 hours
Reviewed on: 5/27/2015The management and service team were very responsive and flexible to our move in demands. They took care of our needs without any resistance. If it wasn't for the vendors lack of promptness then our move in would have been a perfect 10 but a 9 is good enough. We couldn't ask for better treatment from the community team than they have shown. Thank you Park Place staff and keep up the good work!
Reviewed on: 4/17/2015Life is not perfect and moving is definitely one of those non perfect times.Having said this, we have been in and around the real estate industry for many years. We can absolutely say that the entire staff from Amanda the GM to Vishal made it a wonderful experience. They have been polite, calm, professional, timelyand a pleasure to work with.Thanks to them we love our new home.
Reviewed on: 4/4/2015Vishal was excellent throughout the whole process. We had actually come to visit the complex a year earlier but the previous staff were not very friendly during the tour. Vishal was extremely personable and did a fantastic job showing us the property and answering all our questions. After we decided to move forward with the unit, Vishal handled everything really well and was quick to answer my MANY questions. The move-in process was very smooth and Vishal has been a pleasure to work with moving forward. This was by far the best move-in experience I've had and Vishal played a big role in that. Thank you so much Vishal!
Reviewed on: 3/12/2015Great staff! Visual and Brendan are fantastic.
Reviewed on: 1/29/2015I have enjoyed living here very much. I feel comfortable and safe. The location and things offered throughout the community are great. I have friends who don't even live here and often compliment the look and feel of the overall area. If I had one wish? It would be that the units here were available for purchase. I would, most certainly, be interested in the possibility.
Reviewed on: 12/21/2014The staff here is great. I am living 15 minutes further from work because the staff here is far better than at other places I considered.
Reviewed on: 12/8/2014The office staff was extremely helpful in assisting me with all my needs, including going out of the ordinary to accommodate my move in on my lease start date.
Reviewed on: 11/14/2014Vishal was great in our move-in process. Definitely an asset to the team.
Reviewed on: 11/4/2014So far so good! Love the location and enjoying the amenities. Everything is clean and well maintained.
Reviewed on: 10/8/2014I want to commend you on your professional and attentive staff. The entire team is beyond amazing. Particulary, I cannot tell you how much help Vishal was to help me with a very long distance move from Maryland to California. He helped me find the perfect location, assisted with answering questions and providing me information proactively. I was so very impressed with his level of communication and service that I chose the Archstone over another location even though I liked the other floorplan bettter. Vishal is an amazing member of your team. Please thank him for easing my fears and provide such excellence in service.
Reviewed on: 10/8/2014I enjoyed my time here immensely, it will be sad to go. I loved the location of the apartment- peninsula is always sunny, right across from Whole foods and the other restaurants, loved the landscaping especially around the pool with the palm trees, loved that even though I was facing the courtyard, I did not have any problems with noise, loved that I had a in house washer and dryer, loved the granite, loved that it was right off the 101 and had no problems with noise from the 101. Overall it was a wonderful experience and I am sure the next tenant in my apartment will have the same experience!
Reviewed on: 10/3/2014Staff is very friendly and professional. Apartment community is very clean and I feel very safe living here.
Reviewed on: 8/3/2014We've had a great living experience with Archstone San Mateo so far. Thank you!
Reviewed on: 7/3/2014We are happy to live on this apartment community for over eleven years. It is a comfortable place to live, and the office staff and maintenace service provides us a good customer service since we moved here in Nov 2002.
Reviewed on: 6/28/2014Equity has made some amazing improvements recently. Thanks for fixing things like the sprinkler system, complex door (it's still squeaky), and making the community more beautiful. Thanks!
Reviewed on: 5/28/2014Leasing staff and maintenance staff have been friendly, responsive and professional.
Reviewed on: 3/29/2014I had 2 leasing associates helping me with my lease, and one of them who did the most of work, Vishal Singh was very nice and very helpful and responsive. He just have started working at Archstone San Mateo recently but he was willing to help me out anytime with any questions. He is great with people! I hope he get recognized and awarded for his great job!
Reviewed on: 2/17/2014Everything was perfect and delightful.
Reviewed on: 2/16/2014Thanks for wonderful service!
Reviewed on: 11/29/2013Had a great move in experience and the maintenance guy Martin was both friendly and really responsive!
Reviewed on: 11/15/2013Thank you to Melissa for making our application process as painless as possible and thank you to Gina for all the help she has provided since we have moved in!
Reviewed on: 11/8/2013Our leasing associate, Melissa Culver, was absolutely wonderful. She was very knowledgeable, helpful, and thorough. She made our move in process very comfortable and smooth.
Reviewed on: 11/7/2013Great and enjoyable walking experience nearby the apartment building.
Reviewed on: 10/26/2013overall experience has been good
Reviewed on: 10/22/2013Location proved to be very convenient base from which search for a home in the Bay Area. Maintenance staff is very friendly and helpful.
Reviewed on: 10/11/2013In addition to the Apartment features, I also enjoy the location of the apartment community.
Reviewed on: 9/29/2013thanks to all office staffs makeing me have four year living here so happly and comfortablely.
Reviewed on: 9/13/2013This has been a wonderful apartment. The walls are thick, and I did not hear my neighbors at all, not even the ones above me. All the appliances are good quality: oven, stove, refrigerator, and microwave, and I especially love the washer/dryer in my unit, which has been very convenient. The grounds are well-maintained with pretty colorful flowers and kept very clean. The underground parking is very safe, and the elevators are large and convenient. Most of all, I love the convenience of paying my rent online and automatically. I travel often, so this is important. If I have problems, I open a trouble ticket online with the system, and there is a service level agreement to resolve all my issues within 24 hours. Archstone/Equity has provided excellent service!
Reviewed on: 8/25/2013The leasing agent, Julie, was exceptional.
Reviewed on: 8/18/2013Staff members have been excellent -- workers have been super kind and helpful
Reviewed on: 8/12/2013Scott did a fantastic job, he really helped during my relocation from the UK. He was very professional and friendly through the entire process.
Reviewed on: 7/29/2013This place is awesome. The service team is incredible and anything anytime we have mentioned a leaky faucet, cabinet that doesn't close correctly, etc. . . they are there to fix it.
Reviewed on: 3/4/2013