Roommate Matching Program FAQ

Finding Your New Roommate is Easy as...
1.
Create your User Profile and set your roommate preferences.
2.
Review your roommate list based off of your preferences.
3.
Contact those that are a good roommate fit.

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How old do I have to be to participate in the roommate matching service?
You must be at least 18 years of age to utilize the service.

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Who will my information be shared with?
Until you deactivate it, your profile information will be visible to all who are looking for a roommate on this site. Your personal email address will only be shared with those to whom you sent a contact request or when you reply to a request.

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What happens when someone sends me a contact request?
You will receive an email notification of their request, including their profile and an email address, to respond back to directly.

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What should I do after I have found my roommate match?
You can book a tour through the community’s page, either by calling or submitting a request online.

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Will my information be shared anywhere outside of this platform?
Certainly not, and your profile will no longer be visible after you have deactivated your account.

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Is this a free service?
Yup, totally free!

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Who do I contact for support?
You can reach us at equityroommates@eqr.com for support.

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Are you able to guarantee compatibility?
We are just connecting you with potential roommates. Only you can determine if they are the right fit for you. The only information we have about potential roommates is the information entered in their profile. We take no responsibility for the accuracy of the information shared with you. It’s up to you to research and do your due diligence.

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Do I sign an individual lease for only my share of the rent?
All roommates sign the same lease and are jointly responsible for all of the terms and conditions of the lease.

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How can I expect to interact with other users of the service?
There are a few rules of engagement that you should be aware of. Do not share personal information, such as your social security number, drivers license number, credit card number, or bank information, with people you don’t know. Users are prohibited from using the service to send messages that are unwanted or unrelated to the roommate matching service, harass or attempt to market services to other users, or to solicit and/or send spam. Users may not post or share any content or information that is defamatory, obscene, profane, or pornographic, or information that is intended to deceive or mislead other users. If you are subjected to any of these prohibited behaviors, please contact us at equityroommates@eqr.com.