Excellent
Reviewed on: 6/3/2023The office staff and service team are great
Reviewed on: 4/24/2023Staff is very kind and always listens to any issues that come up. And responds in a short period of time with answers any problems.
Reviewed on: 3/20/2021Very responsive and excellent communication
Reviewed on: 8/10/2020It has been a very smooth transition moving into our new apartment. Ashley, specifically, has been a great help answering a lot of our questions and providing help when we need it.
Reviewed on: 7/6/2020The team have been extremely helpful and friendly.
Reviewed on: 7/10/2019Melisa Baltazar, are very professional pleasant! My moving into the “ Vintage” 425 Broadway went very smoothly! I love my studio apartment and all the amenities that come with it! Also living in downtown Santa Monica , CA is AWESOME! With city living everything is so accessible! Live Laugh Love!
Reviewed on: 5/29/2019Everyone has been sooo helpful!!
Reviewed on: 4/6/2019You all have been great. I would be staying but the apartment is no longer large enough. Our growing family is moving to a house. Thanks for everything!
Reviewed on: 3/27/2019The team is so responsive, kind and professional. Such a pleasant experience interacting with them!
Reviewed on: 3/24/2019The team has been great! Very responsive.
Reviewed on: 3/21/2019I loved leaving here. The staff is great.
Reviewed on: 1/15/2019The staff is extremely kind and helpful and successfully make living here that much more enjoyable.
Reviewed on: 12/28/2018Baalzer always goes above and beyond.
Reviewed on: 10/25/2018Every request, big or small is met without delay. The whole staff is very friendly, accommodating, and very attentive to my needs. Finally, I have found a place I can truly call HOME! Keep up the excellent work!
Reviewed on: 9/27/2018I love this community so much I am moving into the sister building next door. The staff is incredible. Melissa found my first apartment. She’s always kind. Baltazar has been my guardian angel always looking out for me. He helped me into this new place. Ken is always quick to repair anything. And Vanessa is amazing help always!
Reviewed on: 8/3/2018It’s been great! Thank you to the leasing office for being so kind and helpful!
Reviewed on: 8/2/2018the team affiliates have been nothing but helpful Working and finding the exact details to help ensure the move was a smooth transition! Ken Zepeda before even meeting nor knowing I was a new Guest helped me change out a spare in an XL Chevy Tahoe! Along with running 3 properties him and Tony Duran are the go to men for friendly help!
Reviewed on: 7/1/2018Great maintenance staff!
Reviewed on: 3/9/2018Everyone goes above and beyond to help the residents, I have never lived in a more accommodating community!! So happy I found this place.
Reviewed on: 2/19/2018Fast response to any issues maintenance came same day on a SUNDAY and switched out our washerdryer when it was having issues, keeps us informed of anything going on in the building, friendly.
Reviewed on: 12/25/2017We always receive a quick response to questions or service requests!
Reviewed on: 12/23/2017The staff at 425 Broadway is outstanding! Veronica, Baltazar, Melissa and the maintenance staff are extremely helpful and kind!
Reviewed on: 11/26/2017Everyone in the office and maintenance staff has been so pleasant and quick to respond to any questions.
Reviewed on: 10/18/2017Very helpful!
Reviewed on: 6/21/2017The leasing office staff is very friendly and helpful!
Reviewed on: 11/16/2016It's really good PROPERTY OFFICE EVER! I will recommend it to everyone!!
Reviewed on: 9/21/2016Office staff has been exceptionally nice and helpful.
Reviewed on: 5/15/2016Mark, Baltazar and Casey are an excellent team and they are quick to respond to any requests or help as needed! They really help make living here great. Thanks!
Reviewed on: 4/13/2016The office staff are like family to me, making sure that all of my maybe annoying requests are met and giving smiles are great friendship every time I pop in.
Reviewed on: 1/23/2016It was a great experience living here. Thanks for everything!
Reviewed on: 12/10/2014I am a long time resident of this property and chose it for the location, but I stayed because of the exceptional service from all team members. Both office and maintenance staff are professional, friendly, helpful and personable. Maintenance requests are handled quickly and efficiently; the maintenance staff is always courteous when roaming the building at all hours. And recently the staff has become even more impressive, especially in light of all the challenging situations they've faced with the construction we've had over the past year. Having witnessed Benny dealing with vendors and residents and staff, I would have to attribute the increase in professionalism of the staff to his leadership. His diplomacy and skill in person and over email are enviable. It's clear that he knows his job and does it well and the people who work with him respond to that. Congratulations on a great team.
Reviewed on: 9/27/2014The staff at Santa Monica Archstone are nothing short of amazing. It's not just that they are polite and extremely fast in taking care of any matters that arise....they genuinely want people to have a great experience living in the property. They really make the building feel like a home. And that makes it different from any bricks and mortar building that one can live in.
Reviewed on: 5/29/2014Overall the move in was ok. Thank you!
Reviewed on: 5/3/2014The staff in the office and maintainance are what makes this apartment complex stick out to me, they are all great and welcoming people!
Reviewed on: 2/13/2014Mark & Thomas were great in the leasing office...
Reviewed on: 11/9/2013The leasing staff has been absolutely amazing- Maricela, Mark and Benny. They have gone above and beyond to make me feel at home in my new apartment. They are some of the best customer service I've ever had!
Reviewed on: 9/4/2013Great Experience
Reviewed on: 7/26/2013it was great living at Archstone Santamonica for past 2 year. apt 226 and 403... both are great apartments. now moving to 2 bedroom at Archstone Breakwater at Marina del Rey Apartments.
Reviewed on: 6/29/2013Great office staff, very friendly and helpful!
Reviewed on: 4/15/2013