The team at Portofino from day 1 have always been so friendly, talkative and showed great customer service.
Reviewed on: 10/17/2023The staffs here are polite and helpful, very responsive.
Reviewed on: 10/4/2023Im impressed with the professionalism of every staff member as well as the compassion and empathy they have for the tenants.
Reviewed on: 10/4/2023I enjoyed my time living here and the staff was always very helpful, pleasant and willing to help.
Reviewed on: 9/30/2023Living at Portofino has been a wonderful experience. I have no negative comments to make. Maintenance is phenomenal, Nathaniel and Johnathan are amazing. They took care of all our issuesconcerns and are truly pleasant men.
Reviewed on: 9/20/2023Everything was good. I have no complaints about anything. My stay was pleasant
Reviewed on: 9/7/2023Quick response and very knowledgeable.
Reviewed on: 8/14/2023Been very satisfied here ! It’’s been our home for many years!
Reviewed on: 7/4/2023Exceeded our expectations :
Reviewed on: 6/26/2023Anytime we need service done they come quickly.
Reviewed on: 6/18/2023Very Professional
Reviewed on: 6/2/2023Team is very approachable and quick to responses and help
Reviewed on: 4/25/2023I am very satisfied!!
Reviewed on: 4/21/2021I am very satisfied!!
Reviewed on: 4/21/2021always takes care of my concerns - never had to follow up with Shawn - very professional
Reviewed on: 4/12/2021always takes care of my concerns - never had to follow up with Shawn - very professional
Reviewed on: 4/12/2021Everything is done and answered in a timely manner and to the best of the teams abilities.
Reviewed on: 3/12/2021Shawn made my move in extremely easy and very welcoming!
Reviewed on: 2/14/2021Portofino is a well-maintained property and is quaint. The complex is quiet and I have always felt safe. I love that it is on its own street so there is no through traffic nearby. I also love that it’s close to every store imaginable! It’s everything I was looking for and still have enjoyed 2 years later.
Reviewed on: 11/5/2020peaceful and quiet neighbourhood. Very good location, near to park, restaurant, supermarket, etc.
Reviewed on: 10/29/2020Shawn was so professional, informative, accommodating, and straightforward. I can appreciate people who are forthcoming, no games and hidden agendas. He let us know what he will need from us and worked very hard to get us approved. He was always Covid-19 ready that helped us feel safe.
Reviewed on: 10/24/2020Everyone is always nice and professional
Reviewed on: 10/22/2020Very quick to get back to you on any matters! Super friendly!!
Reviewed on: 9/27/2020Shawn is amazing. He helped us a lot, and we felt very satisfied on the services in this community.
Reviewed on: 9/5/2020The apartments are nice for how small they are. The staff are all helpful and polite. I liked that this is a quiet community.
Reviewed on: 8/18/2020I love my apartment! Its clean and the neighborhood is quiet. Its a perfect place for a student to live. The apartment faculty is extremely responsive to your needs.
Reviewed on: 8/13/2020Especially with current events. The team were very helpful
Reviewed on: 8/10/2020Shawn has been accommodating and responsive. We used to live with the Irvine Company, which you might expect to be good, but they really treated us like garbage compared to PortofinoShawn.
Reviewed on: 8/3/2020The move in was seamless.
Reviewed on: 8/2/2020Whenever we had a problem maintenance has came and fixed it area is nice and good community
Reviewed on: 6/6/2020The team has always been very friendly and helpful.
Reviewed on: 6/1/2020Great staff, and safe and quiet place to live in.
Reviewed on: 5/13/2020very satisfied!
Reviewed on: 3/14/2020Staff is awesome, friendly, and always willing to help.
Reviewed on: 2/23/2020Every time I’ve needed something, no matter who it is who helps me is always kind and knows just what to do. I really appreciate that.
Reviewed on: 11/2/2019great community
Reviewed on: 10/10/2019We’ve been here for about 2 weeks now and have encountered a few problems but everything has been addressed and fixed very efficiently and quickly. Very pleased with the way things seem to work in this community.
Reviewed on: 9/29/2019Good maintenance of the property.
Reviewed on: 8/22/2019The team and especially the maintenance staff does a great job.
Reviewed on: 8/17/2019Good location, quite and nice neighbourhood.
Reviewed on: 7/7/2019Amber and Jennifer have been amazing since we have moved in. They answer all our questions with kindness and patience which is really appreciated. We have had zero issues with communication and are so thankful that the staff is so friendly.
Reviewed on: 7/2/2019We are first time movers and the process was made so easy for us. We appreciate all the help we got.
Reviewed on: 5/29/2019Service orders are done in a timely fashion
Reviewed on: 5/6/2019Jennifer has been terrific! Her outstanding service and professionalism has exceeded our expectations during our stay here at Portofino that we call home. Also, Amber has been fantastic as well.
Reviewed on: 4/7/2019We truly enjoyed living here!
Reviewed on: 3/1/2019I appreciate the emails which keep us informed and updated. Every staff member I’ve encountered has been pleasant and well informed.
Reviewed on: 2/7/2019Amber rocks! Twas an easy move because of you, appreciate all you did.
Reviewed on: 2/3/2019Management and staff are awesome and very professional.
Reviewed on: 2/1/2019All expectations have been met. All questions were answered.
Reviewed on: 1/22/2019Loved the community but the unit is very small
Reviewed on: 1/8/2019Every maintenance request has been solved quickly. The office staff I have met are friendly and helpful.
Reviewed on: 1/5/2019The team is so friendly and quick to reply to concerns! Absolutely love the staff!
Reviewed on: 11/20/2018Great community and great management....
Reviewed on: 11/14/2018This is the third apartment complex I’ve experienced in adulthood and it is by far my favorite. It feels like home and the maintenance is always on top of things! Thank you!
Reviewed on: 11/8/2018Our questions always get answered and the team is very welcoming
Reviewed on: 10/24/2018Staff is always really helpful.
Reviewed on: 8/23/2018Attentive and gave us a lot of info.
Reviewed on: 8/21/2018Quick responses, friendly service, ready to help
Reviewed on: 8/15/2018Very nice and quick to respond
Reviewed on: 7/29/2018Everyone has been so kind and welcoming. Very inviting. Respectful.
Reviewed on: 7/29/2018Whenever I have an issue, someone is there to fix it within the next day or so!
Reviewed on: 7/12/2018It is a great community
Reviewed on: 4/29/2018Very helpful and informative.
Reviewed on: 4/11/2018The team is friendly and responsive
Reviewed on: 4/5/2018I am very satisfied with the service I have received. The team is both professional and curtious.
Reviewed on: 3/26/2018I’ve enjoyed living here, felt safe the whole time. Love the pet friendly environment. Staff has been great
Reviewed on: 3/9/2018Toni is absolutely amazing
Reviewed on: 3/9/2018Staff is great! Everyone is always very nice. the two maintenance gentlemen do such a good job. Toni is always helpful and very much appreciated! David is efficient!
Reviewed on: 2/20/2018Staffs are helpful and friendly.
Reviewed on: 1/27/2018The team members are very helpful and quick to respond when help or assistance is needed.
Reviewed on: 12/28/2017Always greeting us with a smile, and promptly responds to every phone call, email or service request
Reviewed on: 12/27/2017Everyone has been very welcoming. We appreciate you guys kindness very much.
Reviewed on: 12/26/2017Toni is great! Mike is always on top of things! Thank you
Reviewed on: 12/20/2017Move in process was great
Reviewed on: 12/18/2017Nice apartment, clean, and quiet. The staff is very friendly and welcoming, especially tony. She’s is awesome!!
Reviewed on: 12/6/2017Above and beyond what we expected.. 2 year resident
Reviewed on: 12/5/2017Everyone in the staff is very friendly, and helpful. I feel safe living here, which was my biggest priority. I really enjoy living here.
Reviewed on: 11/21/2017Going to miss the staff very much but my boys are going to move into a condo , By the boys school . Thank you to all the staff !
Reviewed on: 10/15/2017Amazing place to live. The people are wonderful and very helpful. I have no complaints.
Reviewed on: 10/8/2017Great experience. Quick to fix problems. Very involved community
Reviewed on: 10/7/2017Everyone in the leasing office are very kind, easy to work with, and super helpful. They treat me like family.
Reviewed on: 8/29/2017Toni has been great! She helped me in every way and made sure I was happy and stress free! She is awesome
Reviewed on: 7/30/2017Ericka, Toni and all team are just awesome!!!
Reviewed on: 7/18/2017Any issues that I express concern over and quickly tended to. I am happy with the management team.
Reviewed on: 7/4/2017Your team has gone above and beyond to help make this move less stressful more welcoming!
Reviewed on: 6/16/2017Living here has been the best experience for my wife and I. This was our first home as a married couple and we have so many wonderful memories here. The staff here is amazing and deserve to be treated the best! If it were not for certain family circumstances, we would have stayed for years to come! Portofino is an amazing place to live!
Reviewed on: 5/25/2017Great staff here! They appear to love what they do and are always willing to help. If you ask them for something or inform them of a concern, they will quickly take care of the issue for you.
Reviewed on: 5/23/2017Excellent staff! Friendly, helpful and prompt!
Reviewed on: 4/28/2017Very satisfied with the great customer service. Erika, Antoinette, the maintanence team and neighbors make it very easy to work and come home to a peaceful place. Recently I was very ill and the team made it great place for my healing. Thank you guys for all you do ! I would recommend the Portofino Homes a great place to make their home.
Reviewed on: 4/14/2017Both the management team and the maintenance team are always super quick to respond to any requests.
Reviewed on: 3/21/2017Portofino entire staff was awesome and the apartment community is very nice
Reviewed on: 1/4/2017Love it here. Other than parking no stickers and more than two cars per household this is by far the best complex I have lived at. Well maintained, maintenance team on top of things,busy nice neighbors, majority of children around me behaving and a community manager that excells at her position.
Reviewed on: 12/30/2016Love this community so far. Hope to stay here a long time.
Reviewed on: 8/25/2016We experienced a warm welcome from staff here. Toni made it easy for us to make this our choice...and we looked at a few other places as well. But we felt that all of our questions and concerns were handled so effectively and quickly that it was a good sign. And now we feel confident that we made the right choice having now experienced that same responsiveness and professionalism now that we live here. Erika made a point of welcoming us and has been very helpful too. And Mike and AJ ? Came for a service call...they came right away, offered advice and quickly addressed the issue. We have been very pleased with all the staff.
Reviewed on: 7/20/2016Toni and Kristen have been great managers, very friendly and helpful. Always willing to make sure we are happy.
Reviewed on: 6/20/2016Ericka was a pleasure to work with during the application and move in process.
Reviewed on: 6/10/2016Mike is phenomenal! He is always willing to answer any questions and always has a smile on his face!
Reviewed on: 6/3/2016My overall experience was great!!! I felt very welcomed. I've had no issues since my move in date and have been very pleased with everything so far. This has helped make my move go smoothly which I really appreciate.
Reviewed on: 6/3/2016Toni is the one who helped us from day one. She's a very professional and friendly staff memeber. Anything we asked for or questioned, she took care of right away and answered any questions we've had. She's one of the best I've dealt with. Love her being part of the staff. Over all great community amd we are happy renters.
Reviewed on: 4/16/2016We love living in Portofino and would love to stay longer. Maintenance guys and Lauren are exceptional staff made living in Portofino more pleasant. They helped us when we needed it with services that left us satisfied and felt taken cared off. The area is great, the location is great and loved the quietness of the community.
Reviewed on: 2/12/2016Keep up the good work! My wife and I love it here. The staff make it very hard to leave, so nice and so professional
Reviewed on: 10/14/2015The office staff blew our minds when looking for a new place and ultimately the reason we moved here. The staff and the way the conducted their self was so amazing
Reviewed on: 9/26/2015Lauren Trujillo has been wonderful! She has been helpful during every step of the process. Our move to Portofino was smooth and quick. We are happy to work with her!
Reviewed on: 9/20/2015The person I live with and I enjoy it here very much. Lauren and Madi and fantastic, and everyone else we have met that is associated with Equity is very pleasant and helpful. Our neighbors are great and we couldn't be any happier.
Reviewed on: 9/2/2015We enjoyed our time living here. It was a great place for my son grow up for the last 5 years.
Reviewed on: 8/29/2015It's been an awesome and exciting experience:-)
Reviewed on: 7/15/2015Thank you leasing staff in general they did fill out my needs and worked around my busy schedule
Reviewed on: 6/13/2015We just moved in a few weeks ago and we are very much happy with our new home! We have a beautiful view! We also love Portofino's location! It's very accessible to grocery stores, shops and movie theater. We are also surprised and glad that food trucks visit Portofino! Yum-o! We are also very pleased with the maintenance service that we needed with our minor issues. Also, the staff of Portofino are very friendly, helpful and knowledgeable! They always and quick to respond with your questions either via phone call or email. We thank you Madi Cox for the warm welcome we received from you from the beginning up until now. You are very helpful! You exceeded our expectations! You're the best!!!
Reviewed on: 3/9/2015We have been very happy living at Portofino the last 2 years. Ericka Benjaminson (the previous property manager) and Lauren Trujillo (the current manager) were always very helpful and friendly. The maintenance staff, especially Mike, is superb and always gets the job done.
Reviewed on: 2/19/2015The office staff are truly caring and extremely prompt to requests. Really appreciate reaching out all the way for us!
Reviewed on: 1/23/2015Portofino has been my home for the last 4 year and I love this community!!!! The current office staff is very friendly and helpful!!!
Reviewed on: 1/20/2015Lauren and Madi are the perfect team for Portofino. We loved our old management team but Lauren, Madi, Mike, and JR have taken our already great living experience and made it even better!!! Thank you for everything!!!!!!!!!!
Reviewed on: 1/6/2015Great place to live, availability worked out perfect. Location and size of unit was perfect too. Very Friendly and helpful staff.
Reviewed on: 12/6/2014Very saisfied with portofino apartments, madi you have been wonderful with all your help, thank you very much for everything!!!
Reviewed on: 11/21/2014One of the reasons we came back to look at this community was based on the first impression that Lauren Trujillo left with us. She was beyond professional and very eager to hear all the important things we were looking for in an apartment. In addition, Madi Cox was just was professional and always provided any and all information to us. Their constant communication with us with all the paperwork and preliminary requirements made us feel at ease and diminished the stress for us. You have a great team at Portofino and we love the location of our apartment. Thank you!!!
Reviewed on: 11/5/2014Lauren and her staff have been remarkable. They truly do all they can to ensure their residents are taken care of.
Reviewed on: 9/22/2014Ms. Lauren has been very friendly and helpful since I first met her to inquire about the apartment,and after I moved in , she continues to be helpful in answering all the questions I have and fixed the things that needed to be fixed in the apt. I am glad that she is our manager!
Reviewed on: 9/4/2014Management has been so helpful and courteous even after my move in. Its been a pleasure to know that they are still as helpful after my move in. I would definitely recommend the Portofino to anyone.
Reviewed on: 8/13/2014The environment the Portofinos provide has been very welcoming. It has only been a little over half a year since I moved in, but I feel comfortable living in my apartment. The maintenance staff and the office staff are very friendly as well.
Reviewed on: 4/16/2014Very happy at this community. The property managers are excellent and very professional. I've been here a month and I absolutely love this place. Don't hesitate to move into this community, everything is very close by.
Reviewed on: 4/4/2014Love this apartment community. Amazing staff and neighbors!!!!
Reviewed on: 3/28/2014The complex is centrally located and near many desired places to shop, eat, hang out. Any issues that arise are tended to by a quick responsive staff.
Reviewed on: 3/28/2014The move in was extremely smooth. Wanda and Ericka made it easy and have been very accomidating.
Reviewed on: 3/18/2014Great staff and location!
Reviewed on: 2/20/2014The Staff is great all around. I have yet to be here for a year and they have made such a great impression with myself and my parents.
Reviewed on: 1/21/2014EVERYTHING IS GOOD AND SATISFIED
Reviewed on: 1/21/2014I am happy with our unit and its location. I feel safe & secured. Ericka and Wanda are both awesome. Service maintenance is fast & efficient. Overall, I am glad we live here.
Reviewed on: 1/17/2014The Portofino staff is professional and friendly. Wanda and Erika have had us sold on this property since day one and we are still loving our stay her. Maintenance is quick and professional. Any issues are resolved within 48 hours. Thank you Portofino for the amazing living experience!!!
Reviewed on: 1/15/2014We loved this apartment and location.
Reviewed on: 11/24/2013Office staff are really awesome!
Reviewed on: 11/7/2013the staff and maintenance service are very nice and solving any issue timely.
Reviewed on: 9/27/2013I was very impressed with the cooperation and professional dealing with property manager and her assistant. Apart from Good school and location, what helped me to make immediate decision on renting the unit was the landscaping. I loved the green lawn right in front of my apartment, as opposed to concrete. And you know what, I spotted 2 rabbits couple of time outside my aptmt, I clicked their pictures with my cell. I also loved the fact that second bedroom is as spacius as master, so my kid will have enough space for his school desk and musical instruments.
Reviewed on: 8/30/2013Wanda, Erica, and the maintaince team have been wonderful and extremely professional.
Reviewed on: 8/10/2013Love the garages
Reviewed on: 7/18/2013Staff is wonderful and responsive. Great location and the apartment community is well maintained. I would recommend this community to anyone looking to move to Chino hills or Chino.
Reviewed on: 7/14/2013Office staff and maintenance service are the best.
Reviewed on: 5/5/2013At first I had some issues when I moved in here but the office manager fixed them all for me! She was incredible and completely changed my view of Portofino! I have enjoyed it here ever since. Thank you
Reviewed on: 5/3/2013I am very satisfied with my over all experience since I moved back in 12/2008, especially with manager Ericka Benjaminsen, she is very helpful and understanding and compassionate.
Reviewed on: 4/15/2013My leasing agent was awesome and willing to show me an apartment even after she had closed it for the evening. She made the decision for me versus an apartment complex in the area at the same price.
Reviewed on: 4/8/2013We enjoy living here and our experience is a positive one when needing maintenance or having our issues addressed in a timely manner.
Reviewed on: 3/20/2013office staff and maintenance service are exemplary.Promptly resolving any service issue.
Reviewed on: 1/28/2013I'VE BEEN HERE FOR 7YEARS AND JUST WANTED TO LET YOU KNOW THAT IT'S A GREAT COMMUNITY.
Reviewed on: 1/15/2013Since I moved in I am happy with my apartment and the leasing staff...thank you Wanda and Ericka
Reviewed on: 10/25/2012The office staff and maintenance staff are always cheerful and accomodating. The community overall is fairly quiet. We enjoy living here.
Reviewed on: 10/4/2012The staff and crew have been so responsive to our every need and question. I especially would like to thank Nick for his attentiveness to us. He has gone above and beyond our expectations to see to our comfort and made us feel very welcome!! Thank you, Nick!
Reviewed on: 9/28/2012So far everything has gone very well and have been very satisfied with the apartment location and management and maintenance at Portofino
Reviewed on: 5/15/2012The office and maintenance staff are very friendly, efficient, and professional. They make living at Portofino a major reason why I choose to live here. Thank you.
Reviewed on: 4/4/2012The staff are very informative, assertive to our needs, and very professional people.
Reviewed on: 3/31/2012I have lived at Portofino Apartments for 19 years and have been very happy with the staff and the location. Shawn, Chris and Nick are always friendly, helpful, and eager to assist in all of my needs.
Reviewed on: 3/28/2012chose apt because of the garage
Reviewed on: 1/10/2012I like the location, cleaning of everything in the community, and neighbors attitudes.
Reviewed on: 12/23/2011The office staff has been great and very professional. Courtesy calls in the past from the Office are also very much appreciated. Thank you!
Reviewed on: 12/13/2011The entire staff are great! They are very friendly and helpful when we need anything. This is the best apartment I have lived in! Thanks, Shawn and staff!!
Reviewed on: 12/1/2011I moved here from out of state, I have lived in many apartment communities. My experience of Shawn Davis has been absolutely refreshing, she has been so helpful and pleasant to me with many questions among the nervousness of a long distance move. My apartment was spotless and beautifully remodeled, and the location in Chino Hills is absolutely ideal. I'm very excited to spend many years in my new home. Thanks to all.
Reviewed on: 11/26/2011property manager is very friendly and she makes things happen for residents.
Reviewed on: 10/27/2011I am very satisfied and comfortable living here in Portofino. The office staff and maintenance service are excellent.
Reviewed on: 10/18/2011Continue to provide the apartment community with professional management staff, maintenance and landscaping crews. It is important to maintain a clean, safe, quiet, and well monitered community for everyone to enjoy. Thank you.
Reviewed on: 9/20/2011like living here.
Reviewed on: 8/22/2011Its very nice living here. I find the place and area very pleasing.
Reviewed on: 6/10/2011The appartment features are fantastic! Even the community features (ie, pool) are great, well-kept and beautifully decorated!
Reviewed on: 4/11/2011Shawn, Nick, and Chris do an amazing job here at Portofino. They are professional, friendly, and always follow through with every project. Our new pool looks beautiful! After living here for 18 years, I am still extremely happy with my apartment home!
Reviewed on: 4/1/2011The maintenance team is rapidly responsive and helpful. The office staff is very nice and knowledgeable.
Reviewed on: 3/31/2011The office help and maintenance are always on top of things! Giving immediate help! They're awesome!
Reviewed on: 3/13/2011If we were going to stay in California we would love to stay at Portofino Apartments. My wife and I are very happy with the complex, the office and maintainence staff, and the city of Chino Hills. We are moving out of state because of jobs and to be closer to family.
Reviewed on: 3/9/2011Office administrators are very helpful and professional. happy to count with them. Thanks for everything.
Reviewed on: 2/12/2011I've really enjoyed living here. The professionalism of the office staff, especially Shawn, is wonderful.
Reviewed on: 12/21/2010This was a very easy process...office personnel were extremely helpful
Reviewed on: 10/7/2010I notice that there is an organized system for taking care of the grounds, complaints,moving in or out and just an overall sense of professionalism. My family and I enjoy living here.
Reviewed on: 9/28/2010The staff here is wonderful and got my air conditioner and dryer fixed in no time.
Reviewed on: 9/27/2010The staff was great they are always very friendly and helpful. We are sad to leave because we like our apartment and the area and we are going to miss everything here.
Reviewed on: 8/5/2010Your staff has been gracious and wonderful. Location is perfect, close to all!
Reviewed on: 6/20/2010I have lived here at Portofino Apts. for 17 years. I have found the experience a very positive one. The office staff, especially Nick and Ericka are amazing. I am aware that the economy is in disarray, but Portofino seems to be managing things well. Kudos to all of you!
Reviewed on: 4/7/2010Office staff is nice. I realized that you all just doing your job. You are very understanding and accommodating when things are tough. Can't say enough about the maintenance guys...they're quick and professional.
Reviewed on: 12/3/2009I have had an overall enjoyable experience staying at Portofino. I believe the strongest asset to the community is the management staff and manitenance staff. They are very responsive to one's needs and very approachable.
Reviewed on: 4/1/2009My roommate and I both had a wonderful experience living in Portofino Apartments. The office staff has made all of the processes (moving in, rent paying, random questions, moving out)painless and really easy. Thank you!
Reviewed on: 2/24/2009