The Towers at Longfellow Apartments Reviews

The concierge, the cleaning and the maintenance crews are great. Polite, prompt and efficient.

Concierge staff is very helpful I haven’t needed to call maintenance Cleaning staff does a good job

Very good experience living here! I’m moving since I will no longer be living in Boston.

The desk and engineering staff at the building is wonderful!

The team is always friendly, courteous, and very responsive. Seriously, zero complaints!

The staff is very nice, front desk and maintenance folks etc.

Best maintenance crew Ive experienced in 12 years of apartment living.

Stephen has been great answering all our questions and helping in anything we requested. We really appreciate all your help!

Stephen has been great answering all our questions and helping in anything we requested. We really appreciate all your help!

Everyone is knowledgeable about operations and quick to respond to requests for service.

Everyone is knowledgeable about operations and quick to respond to requests for service.

I have to thank Stephen for patiently working with me and my husband as our move in date kept changing. We even had to change the unit we planned to sign a lease for, due to the delays. Stephen supported us to ensure as smooth a move as possible, and answered all of our questions. His understanding was greatly appreciated!

I have to thank Stephen for patiently working with me and my husband as our move in date kept changing. We even had to change the unit we planned to sign a lease for, due to the delays. Stephen supported us to ensure as smooth a move as possible, and answered all of our questions. His understanding was greatly appreciated!

Great speedy service.

It was great! Only moving because we bought a condo. We have referred friends here

Emily is always quick to respond and very helpful

We’ve had an excellent experience living in the community. We have just purchased our first home, but will continue to refer friends to the Towers at Longfellow.

Have not needed to be in contact with the team much since I moved units last year but everyone was AWESOME during that time.

We have loved living here for 2 years. For now, we will be moving for reasons prompted by location, but could see ourselves returning at some point to Longfellow. Excellent location, incomparable dog park, attentive staff and lovely apartment filled with light and space. We will miss our Longfellow home!

Everyone I have come in contact with has been super friendly and helpful

The maintenance team was fast and efficient when needed. The apartment is wonderful, and the concierge setup works really well.

All the staff we have encountered have been very welcoming and helpful.

Very responsive, proactive on communications and friendly

Everyone has been very friendly and responsive

Keep hiring great staff! They were always helpful and I never felt like I was a bother.

The front desk and handy men are fantastic always respond in a quick manner and are very helpful.

Great concierge and maintenance teams

It has been a great experience living at 4 Longfellow and I have made many new friends in the two buildings. The maintenance team is exceptional, especially Daryl and Adrianna, the concierge!

Everything is excellent, the maintenance team is exceptionally nice and helpful. They are very accommodating and courteous

Katie Andrews is incredibly professional, efficient, and courteous. Very pleasant to deal with and I would recommend her to everyone. Thanks again.

We love living in the Towers! All of the staff are amazing and responsive! It is a wonderful community full of great people and the dog friendly atmosphere is heart warming every day!

The team is very responsive to any and all issues. Things are handled efficiently and quickly

All the staff here has been courteous, professional, prompt and kind. I appreciate it!

Everyone couldn’t be nicer or more accommodating or helpful! Service requests are always handled quickly. Also very impressed with the handling during COVID

Everyone one of the staff have been very helpful and courteous. From the front desk to the maintenance people it is always a pleasant experience. I want to give a special acknowledgement to Lenny Dortch who has gone above and beyond to help me. Patient, kind and professional are just three of the words I would use to describe him.

Team is great! very good service.

Everybody is incredibly kind and helpful, since the moment I moved in!

All interactions with the office team, maintenance, and cleaning staff have been positive and met or exceeded expectations. I appreciate the sensible building policies and overall approach to communicating with residents - both of which I find to be not too much, not too little.

Im very impressed with highly professional management adhering to highest ethical standards and always acting with caring and respectful manner. I feel sorry that I have to leave this place that was my home for way too short time.

Samantha have went above and beyond for our lease when we visited several times to confirm what we want. She is patient and helpful in all questions we had. We feel lucky to have her as our lease consultant and met her our first time here.

We cannot thank Longfellow Towers enough for providing such a beautiful and safe community for us to live in for the past 2 years. While we love the location and amenities, what really makes this place special is the staff. Hospitality is a virtue and you guys have exceeded all of our expectations. Thank you for everything!

I would definitely rentbuy from equity again because you guys are doing it right from maintenance to building a community.

Overall, the team has been attentive to our needs if we need help with anything.

Every maintenance request has been taken care of quickly and professionally. I’m always aware of issues that are occurring in the building and kept in the loop on how long it will take to fix. I love having 247 concierge as well.

The move in was extremely easy and Stephen Hamilton was exceptional at showing us what was available and making it all work effortlessly.

it has been nothing but euphoric since moving in. I think not only the people but the overall experience has just been incredible! Thank you all.

The team at Longfellow Place exceeded my expectation!

Everybody in the staff is super nice, had a small problem and was fixed in less than 24 hours and we love the apartment, the light and views are incredible.

I worked with Lenny throughout my entire process and he was incredibly patient and did his best to provide realistic expectations given I couldnt see my exact unit before moving in. He took my concerns seriously and I felt very comfortable with the unit.

Our lease manager, Nancy Calvera, is always repsonsive helpful. Our concierges in #4 are GREAT. Fidel on cleaning staff is always working to keep our building clean. The maintanence staff is always quick to respond and professional.

Schwinn And Samantha are great. Anything that comes up they can handle. Thank you!

Actual team at Longfellow is very nice separate from leasing office. Front desk people are attentive and helpful.

The building is always clean and neat, front desk Richie is incredibly friendly and helpful, maintenance staff responds immediately.

Knowledgeable and friendly concierge and maintenance team, close to everything and lots of useful amenities and fun events for residents

Our concierge Rich is exceptional - makes living her stress-free. He is a vital part of your team and its success.

The staff here are always pleasant !

Very friendly and professional leasing and service team. I made a right choice to live in the Longfellow Building.

I loved living at Longfellow, and wish that I had moved there earlier in time I spent in Boston.

Great apartment - move in was easy and apartment is so large and spacious!

Jenna is so responsive and helpful!

Schwinn has been very helpful and responsive

We loved living in Long Fellow towers. From staff to the quality of service we received was phenomenal. But, time has come for us to buy our own place and we did. Thanks for all the great service, we highly recommend the place to our friends or any one we meet looking for a place to rent.

Karissa has been unbelievably helpful right from the start. She made our move-in experience simple and easy, and has been available for any questions we have had since then. The front desk attendants are also so kind and helpful, and it has been awesome living in Tower 4!

I have had nothing but a great experience thus far. Everyone has been great and always willing to help

Great community. We had an opportunity on a house and purchased one. Thank you for everything.

Staff are great. Very friendly and helpful

You guys are very nice and always making sure that I am satisfied

I have lived here for 35 years and love it. The staff is wonderful and small problems are seen to immediately. The location is perfect, close to mass transit and highways. The rents are high and the garage is equally expensive but I feel the service and spaciousness of the apartments is worth it.

I loved living here, and sad to go

Adrianna in our lobby is amazing ! She greets us every time I see her and knows everyone in the building.

Everybody I’ve met who works here is kind, helpful and friendly. No complaints.

the team is both very friendly and very effective

Excited to see the renovations. Buildings are dynamic, staff has alwayys been responsive. Location is unbeatable

Everything has gone smoothly. The front desk has been so helpful, especially with all the packages we have been receiving.

They were a pleasure to work with. Answered questions quickly

Maintenance and front desk are very responsive. Communication from staff is also great.

Karissa is amazing!

Concierge and the maintenance crew are amazing! They go above and beyond to make our living experience great.

Everyone has been very helpful with the move. Special thanks to Karissa and Schwinn for making sure I had a great location and knew where all the amenities are. And special thanks to Ron and Daryl for helping with some maintenance items and the freight elevator.

Every member of the staff, from individuals at the leasing office to the maintenance staff to those at the front desk, have always been extremely accessible and willing to help. They are quick to respond and eager to help!

Everyone has been very friendly and helpful.

Everyone has been great, especially Karissa, exceptional service!!! Also Richie always so positive and helpful and the turnaround time on maintenance is awesome!

Concierge from Adriana to Juan are super helpful and friendly. Love them! The maintenance team of Darryl and Chris Gaudette are also great.

Staff are very friendly and attentive.

Ive very much enjoyed my time at Longfellow and am sad to leave but the opportunity i had was one I could not pass up. My goal is to buy a place and this move will allow me to reach that goal much quicker. Adriana is stellar. All other concierges are great as well.

The maintenance, leasing office, and concierge teams are all wonderful.

Overall, Longfellow Place has been a joy of an experience. The front office, concierge, and maintainance crew have been superb. The apartments are spacious and elevators are always accessible in the tower 4.

Richie is amazing at the front desk

Great experience living at Longfellow. Management and staff are extremely nice, professional, and efficient. Will definitely recommend. Thank you!

very organized and effective

I have been shown the upmost courtesy and prompt attention to detail my only reason for moving is personal one to take care of my elderly mother

The team was very helpful in finding the right apartment for me and helping with service requests.

Quick, very friendly and always trying to help

Excellent staff

Very fast response to service requests.

they have been very kind to explain anything we have doubts

Very nice building and helpful staff. Only leaving because are moving to a different state.

Everyone is responsive, professional and friendly.

Very hospitable, flexible and respond in a timely professional manner

Great response time with maintenance. Love Richard and Jenae Roache at the Concierge desk. They both are a huge asset to 1 Longfellow! Dont let them get away! I just wish I could afford to stay.

Fast response to any emailsquestions I had. Whenever we had a problem they sorted it within the same day ! A very friendly team.

Concierge has been extremely helpful and the leasing office has answered many questions and accommodated requests

We love this apartment and the community is super nice. We decided to move on with our life to have our own house. Thanks

Very nice and helpful

Everyone has been very nice and courteous and worked with us whenever we had a slight problem. Its been great so far.

Cheryl and Richard at concierge desk went to great lengths to help us personally. Ashley at the leasing office also helped us a lot. Everyone is very nice and helpful here!

Very responsive and competent.

I think the concierge desk people are very nice and helpful.

Everyone is professional, prompt, and friendly.

The entire staff has been welcoming and helpful as I moved in. My mom stayed here by herself while I was away on business last week and she had some trouble with using the laundry card - the concierge staff could not have been more sympathetic, helpful and caring toward her.

Apartment was great and staff is always very friendly

Tom and his team have helped me at every step of the way. From signing the lease to reserving the freight elevators for moving, they have answered all my questions in a timely manner.

The staff is friendly and very responsive.

We have been here for 16 months while our permanent residence was under construction. We have been very happy living here and will miss the friendly, helpful staff, neighbors and amenities. We have attended most of the gatherings you have held and enjoyed them all. Its a great way to meet others living in the community. Thank you.

Overall it was great. Adrianna at the concierge for building 4 was particularly great. Shes super attentive, helpful, and always smiling . Shes the best!

Our representative, Karissa, has been extremely helpful. She goes above and beyond to be attentive and understanding. Richie, at the front desk, is on top of his game everyday with a big smile.

Overall it has been a great experience Love the apartment and the views. Our apartment is just right for the two us. Front desk, leasing and all other staff have been great to us.

Ashley was a huge help throughout my time here. Always accessible and professional.

From the people at the concierge to the maintenance staff, everyone at Longfellow is an absolute pleasure to work with. They are friendly, kind, and helpful, and always greet the residents with a smile. I have gotten locked out of my building at 5 AM, and they had someone ready to open the door within minutes. Couldnt be happier!

Tom in the leasing office has done an incredible job helping us settle into our new home and has been attentive to the few issues that cropped up in the first few days. The maintenance team does great work as well.

Very well from leasing office to concierge things have been great.

Concierge staff and maintenance staff have been terrific

all communication, whether an inquiry or maintenance request has been met in a timely manner.

The team has been very welcoming and accommodating to the expected moving hassles I.e answering amenities questions, helping reserve moving time. They were very curteous and respectful throughout the whole process.

John was great. He knew the building and apartment features well. Patient and attentive to detail. Real professional- he cared about how he does the job

They have always been able to help me when I needed.

Well it was a rocky start, the management company especially Perry has gone out of their way to address and fix our problems. We are very happy with the level of service they have provided and are very happy and feel at home.

We loved Christine Santos! We respect and have appreciated Alyssa and Kelly--they have gone above and beyond. They are fantastic. The maintenance team is exceptional. They are prompt and always do a fantastic job!

We’ve lived here since 2012. Service has been improving steadily. Darrell is great. New windows are fabulous. Very happy overall.

I moved to Boston for a new job and from the get go, the leasing staff at the towers at Longfellow were very forthcoming and helpful. The maintenance crew were a lot of help when I moved, apartment is incredible, and so are the residents. This feels a lot like home and I’m glad I chose to live here.

Excellent matinence staff

Concierge team is helpful. Management team sends out timely updates.

Tom has been awesome in helping us get settled into the apartment.

Helpful and nice - made move very easy!

Concierge is always friendly. Repairs made promptly.

My main interactions are with concierge and maintenance staff. Their performance has been exemplary!

Everyone at Longfellow has always been responsive! If we need help within our apartment, the maintenance team is available to answer questions. When we need help renewing our lease, our leasing specialist was ready to help. On a daily basis, the concierge team greets us with a smiling face. Definitely met expectations and more!

Very happy with our service

I was literally blown away from the kindness, flexibility, and competency of Ashley and the team at the Longfellow Towers leasing office.

John Koors is absolutely amazing. I couldnt have asked for a better leading consultant.

The maintenance is excellent

Everyone here is fantastic! We absolute adore the maintenance crew. Paulo consistently delivers exceptional service and the men are always professional, kind, and efficient furthermore, Alyssa and Kelly are also incredible. They always go out of they way to answer our questions and concerns with professionalism, patience and kindness.

Staff is professional. They do what they say

I am very happy with your team and their response to any of my issues.

Very efficient, always available and I feel very safe.

My husband and I love living here. The location is perfect, the people that work here are extremely friendly and helpful Adriana and John at the front desk, especially! The view is beautiful and the new windows will hopefully make the heating bills much lower this year.

Well run and maintained. Quiet area. All are very responsive.

Everyone has been very welcoming and provide fast assistance when needed.

Management, concierge personnel, and service techs are all friendly and on top of their game!

Great apartment complex. Great staff. Amazing location.

Its been great. The building, the Staff, the grounds, the pool, the maintenanceservice staff and the speedy work they do. Nothing but good things to say. Were only moving because we wanted to move outside the city to start a family, but I would recommend Longfellow Towers to any everyone

Everything has been great so far. The move in process was easy and I always felt there was someone available to answer my questions.

The unit sizes are great. The amount of storage is extremely generous. The building and grounds are well-maintained. Other residents have been friendly and respectful. The social activities are a riot. Close proximity to T, restaurants and shops. Nice bang for the buck.

The team has been great. Always there with an answer and very informative.

Its been a great place to live for the past few years. Thr neighbors are friendly, the concierges are terrific, it has parking, a pool a gym. Most important -the apartment is very quiet for being so centrally located in an urban environment. The leasing office maintenence dept are very responsive.

Management has been very responsive and helpful. Maintenance has been great as well.

I came to Boston on a work contract, and the staff made it an incredibly easy process to set up from out of state. Its been a very positive experience overall.

I loved every aspect of living at the Longfellow Towers. The location is unbeatable, the staff is friendly and helpful, and the amenities are great and very well kept.

Wolfgang has always been very helpful and responsive to us. We also recently requested some service to our apartment and the repairs were completed quickly and were well done. We really appreciate it!

Everyone Ive encountered on the staff has been extremely kind and responsive. All of the residents I have met love where they live, so its nice to be in a positive living environment.

i love living here.

Ashley did a wonderful job finding the perfect home for my roommates and I. In terms of the team, everyone is very responsive and helpful. Maintenance is awesome!

Always courteous, kind, and helpful!

Theyve had answers for any question Ive had. Theyre incredibly friendly. What more could you want

Maintenance crew is excellent, as is concierge crew.

I loved living here, and your level of service is unparalleled. If anything had an issue it was dealt with immediately. I will miss being here a lot,!

Everyone has been great. Lillian and Allison from leasing office were very helpful.

Ashly was very helpful with my move in!

Excellent response from Maintenance when needed. In general friendly and efficient attitude of staff including concierge services.

The concierge is one of my favorite parts about living in Tower 4. They are very helpful and friendly, they quickly get to know you and make you feel at home.

Really enjoyed living at the Longfellow Towers over the last three years! We are moving to Washington D.C. for work, but moving to live in another Equity Residential apartment building. John at the front desk of building 4 is the best! Will miss Reggie! Thank you to the entire Equity staff for always making us feel at home.

I have been very happy living here for two years. Staff is very friendly and professional, and the amenities are excellent. It is obvious that Equity Residential takes a lot of pride in making Longfellow a great place to live.

could not be any more satisfied with maintenanc staff and service. Nicest and most professional people you could ever have found.

Location and the office and maintenance staff is awesome!

You guys do a great job with the pool, keeping it clean and the area tidy. Our balcony looks over it so it's really important to the aesthetic of our outdoor experience and we're really happy with it. We love living here and hope to live here for many more years (until it's time to 'burb). Thanks!

Concierge has been extremely helpful, especially Paul and Derek!

Staff, all around, are courteous and professional.

Derek at the entryway of #1 Longfellow was extremely helpful and nice in EVERY interaction I had with him. I hope management recognizes how good he actually is.

We love living here. That simple!

Had an excellent experience with Equity Residential, both in NJ and MA. Terrific staff and service. I will miss you guys!

The apartment is wonderful as are the staff. The concierges have all been amazingly helpful during the move in process. They are wonderful.

Marisa was a great leasing agent--I was impressed by how much she knew about the community for someone who only recently started working with Equity. Charise was at the front desk the day of my move-in (Sat, 4/30) and she was also very helpful!

So far, the experience has been amazing. Lisa from the management office has been beyond helpful.

I love living at the Longfellow towers. No complaints here!

My Leasing Agent, Liz Persch was extremely professional, very understanding and accommodating. She was a delight to deal with and an example to all in her profession. Sincerely Thank You.

Great job so far by all people. Very impressed. I lived here all during the 90s under different mgmt but this management seems a lot more concerned about its residents.

Liz was super responsive and helpful with the move from out of state. Very easy to make the move!

I love my new apartment! Everything was perfect and spotless! The team did a great job and I really appreciate it! Thank you!

I really appreciate John on the concierge staff. He makes this place feel even more like home. I also appreciate how attentive the entire staff is any time I have a question or issue. I love living here.

Quality of staff, location, and apartment is on par with or better than the larger luxury high rises and much less expensive.

Amazing friendly welcoming staff and maintenance!

Excellent so far, including great service by the kind gentleman who conducted my orientation after move-in (his name is escaping me right now). He replaced a lamp bulb on the spot, and also returned to replace an internet connection fixture in the wall without me even asking. Very professional and friendly.

No complaints, I really liked living here. Great location, great facilities, great service

The property staff member who conducted our walkthrough was very helpful and friendly.

Very satisfied with everything of the apartment community. Almost 3 years in it and I dont regret it.

I lived at Longfellow for three years and overall it was a great experience! thank you! very good service from maintenance, the office staff, and concierge. The building is always impeccable and well maintained.

The staff at the front has been excellent. John is especially helpful and friendly.

Love it so far, no real complaints - looking forward to the pool opening.

It's a great place to live. I am very satisfied with the job of the office and service staff.

I've noticed a big change in the last few years in the number of social events and exercise classes, keep it up!

I'm not actually leaving haha. I'm upgrading to a 2bd in the same building

Amazed with the overall upkeep of the community even when there was multiple feet of snow.

Great experience. I'm moving out of state, otherwise I would stay!

I absolutely love living at Longfellow! It's such a privilege to have such an outstanding service team! They are always able to resolve any requests put in within a days time. Nicole Allen has been wonderful! She has always been able to assist me with any of my residential needs during the past two years. I am looking forward to enjoying the New Year in my community! Thank you to everyone for making my apartment feel like home :)

The maintenance staff in 1 Longfellow are top-notch!

The concierge staff are wonderful by being so helpful when asked and friendly when I just walk by and wave or nod my head if my hands are full.

It has been wonderful living in such a wonderful community. I cannot say enough about the apartment, location, staff, maintenance, Overall upkeep of the building. I hate to leave.

Lara Layfield is a treasure. She has that rare combination of intellect, management ability and a true understanding of the people within her community. I would live in any building or complex she managed. The office staff were always available to answer questions and the concierge staff are wonderful. I felt very lucky to have lived in the Longfellow complex while I did.

I have loved living in the City these last two years. I started in a studio and moved up to a one bedroom. I wish this were a condo I could buy. The concierge and gatehouse staff are genuinely caring - as well as conscientious - and the property general manager (Lara Layfield) is extraordinarily professional, practical, patient, helpful and kind. I am going to hate to leave the place!

Loved the community, if I move back to Boston, I'll probably move back!

Paul and Jason are great! A wonderful asset for the community. The pool is such a treat living in the city! Heading out to enjoy it now. Thanks for all your hard work!

I would think to thank Lillie for an excellent service and help during our decision period and while being here. She made everything much easier.

I do really love this apartment community, and I have enjoyed living here. Also, I'd really like to take the opportunity to say what a fantastic job Paul does as a concierge for Building 1. He made me feel welcome from day 1, and he goes out of his way to help everyone. He really does a phenomenal job, and that goes a long way to making this feel like home.

Excellent experience to date. Especially my leasing contact Mark in the Longfellow Towers - he truly went above and beyond to help me feel comfortable with my move in. I'll definitely refer!

the renovated gym and free yoga classes are a huge bonus for me. i am moving out of the state for my job/ family reasons.

I seen so many places, but longfellow(west end) is different. Community, staffs, security and I feel safe plus when I invite people to my apt. They get gorgeos when they see the view and it makes me feel good :) Thank you for everything

Great place.

The fitness center is great!

We've been renting at Longfellow for approx 8 months. It has been a more than satisfactory experience so far.

Fantastic experience so far; I would highly recommend Longfellow to friends.

The concierge staff is fantastic on every level. The maintenance staff definitely have their hands full in this building, and they do a fantastic job. The management is professional and responsive. Overall, Longfellow is a nice community.

Pat Gillen is an absolute Goddess! She's helped me out with urgent maintenance requests several times. Her staff are fantastic too.

Love the apartment, location, staff, neighbors. Anxious for the gym to finally open. Service requests have been prompt, but have required a number of small repairs.

Could not be happier with the move-in. I'm looking forward to living in the Longfellow Towers, hopefully for a long time!

Kate Gehlke was wonderful to deal with, and showed a personal interest in our move, which was appreciated. Maintenance requests have been dealt with promptly.

I really like the entrance to the building. I was actually referred by people and the building truly lived up to expectation.

I had a great experience last 2 years! Thanks

Great apartment and service staff superb !

The buildingis located very centrally. It is near hospitals,public transportation,dentist, eye doctors. If you need cleaning help or people to take care of you when you are sick it is a very good place to be. It is near the people or agencies which provide the previous named places. The security here is very good. It is a good safe neighborhood. Management keeps the building very cleans and well maintained ,The equipment inthe kitchen is very good and the bathrron is also very nice.

I think the office, maintenance staff, and concierges are friendly, prompt, and truly helpful!

This has been my first experience of living in Boston and a very happy one.

All around excellent experience.

Im very happy and satisfied to live in Longfellow place. Staff and concierge are very nice but My job in US. is done and I have to move back to my country otherwise I would continue to stay here for sure.

We are happy with everything in this apartment complex. The maintainance team is really awesome!!

Jen Grant is wonderful. She made the leasing and move in process easy and enjoyable.

In general, the building is well taken care of. The maintenance is reliable and efficient.

We worked with Greg in the leasing office. He was absolutely terrific in all respects and made the process very easy.

Its been a great living environment. Prompt service request resolution. Great exercise facilities. Natasha Desjardins in the front office has a great demeanor and fantastic with helping. Great job!

I love living here! The staff are all warm and wonderful. I recommend this building and Equity Residential to all my family and friends. Keep up the great work.

Maintenance support is outstanding. Every request was answered the same day, usually withing several hours of submitting the request online.

I really like this place, and have already recommend it to my friends who will come next summer.

The Equity staff have been very helpful. And the 4 Longfellow staff have been very nice, welcoming and helpful, in particular the maintenance staff who fixed all of our minor problems very quickly.

Very beautiful views from this apartment which is spacious and pleasant

I want to give my special thanks to Jennifer Grant, who did her job promptly and professionally, while I was moving-in.

When I moved in there were heat and water leak issues that were immediately taken care of by excellent maintenance folks for which I appreciate so much since a move is stressful enough. Bill, my consierge, deserves high praise being extremely helpful and supportive.

I believe that it is a very nice building with an spectacular view from my penthouse.

Love the pool and Gym

Natasha has been very helpful and the 7 months @ 4Longfellow Pl. have been great.

everything went fine and smoothly especially because I was moving from abroad.

The maintenance men are outstanding-resolving all issues in a very professional manner. They respond promptly and are a terrific asset to living at Longfellow. The concierge staff is also courteous and helpful. The employees who work onsite go out of their way to assist residents. We appreciate their efforts.

I can't remember a time in my life when I have felt happier. I cannot recall a place I've been where I have been surrounded by finer people. It is the people who work at and live in my community that make it all worth it for me. Thank you again and again for all that you do.

Our fridge was not working when we moved-in, but the maintenance staff was incredible how they helped us (ended up providing us with a new fridge that same day). Great service!!

Longfellow Towers are in the heart of Boston. Close to North Station, government center, theatre district and back bay, I was able to walk everywhere. The building features and amenities were excellent, staff friendly and knowledgeable and the overall experience was fantastic.

Great job!

I want to say thank you to Natasha Desjardins, she helps me a lot since the very first time when I stepped into the West End Leasing Office.

Our stay was really a satisfying experience because of amazing location , simplistic apt features, high quality service back up , good facilities, online support and courteous staff

I find the conceirge service to be very good. I find the community very safe. The nearness of the Esplande provides me with a very nice place to walk. I also find the appearance of the buildings tobe another factor

Great so far! Thanks.

Very impressed with the level of service and the quality of the other residents here.

I am especially pleased with how complete and beautiful the rehab was done before my move-in including but not limited to the refinished hardwood floors, painting, and new appliances. This is an apartment that I look forward to coming home to at night. I am also pleased with the friendly and professional concierge service. I wish there was laundry washing and drying in the unit but that is minor inconvenience. Thanks

Really enjoy living here. The office staff and maintenance are excellent and always helpful.

I would like to truly congratulate Jason of the leasing office for his profesionalism and clear explanation and detail of the apartments. He was very welcoming and thorugh showing us all the possible alternatives within the West End complex. Thank You

A very nice place to live in. I'm very satisfied that I've chosen this apartment.

Although I initially chose Longfellow for its location, the excellent 24-hr concierges and prompt maintenance responses are critical factors in my day-to-day satisfaction.

We have no immediate issues or concerns. The minor items that required contacted property management or maintenance were immediately addressed. Thank you 4 Longfellow people!

It's been a month so far and I am beyond impressed with the people, and the apartment. Our location is beautiful, and we love everyone we've come into contact with. Thanks to Jason in the leasing office for really helping us through the process. He was stellar and we are so appreciative. Thanks to everyone else, like Patricia for being so responsive and reaching out to fix anything that's wrong or broken, she's amazing too. Thank you guys for giving my wife and I a great place to spend our first year of marriage.

Very nice apartment with excellent staff! I have enjoyed it a lot!

I accepted another job in a different State ( no equity Residences there), I wish I could have stayed at Longfellow and enjoy the new features I waited for all last Winter. Longfellow has been great to me and all who work within the operation have been extremly helpfull and accommodating. FYI, I am in the Hospitality Industrie and know 'Excellence in Service', so Thank you

It's been great. The porters, staff, and service professionals are all friendly and helpful. I submitted one service request (air conditioning wasn't blowing cool air) and it was fixed the same day -- an awesome response. I'm extremely happy living at The West End / Longfellow Place. There's uncertainty in the community, though, as to how (if at all) the rents will change next year because of the recent pool and exterior upgrades, so some more information/transparency around that would be appreciated. Everything else has been great.

I've had a good experience here at Longfellow Towers and am transfering my lease with Equity to another apt in NYC.

has been great so far!

Leasing agent Mark was good

Very helpful and attentive staff.

very pleased with the speed of maintenance crew answering my call to repair clogged kitchen sink Amy Reed provided us with prompt, courteous, professional service and answered all our questions about living in Longfellow.

My overall experience has been positive, and i have enjoyed living at 1 Longfellow Place.

In the above question all of the answers contribute to my enjoyment of living here. I have lived at CRP for 25 years and every year it gets better. The office staff is of immeasurable help and it's so nice not to have to talk to a recording device when there's a problem. I love my apartment and am very friendly with my neighbors; we look after each other. The location is ideal for me; I can walk anywhere. The convenience of the location is without peer. For me it's the perfect place to live.

I hope the rent increases will not be huge! Other than that, I am very satisfied!

great staff and location. love my new apartment so far.

Living here at Longfellow has been a great experience so far, but I am concerned about a price increase when I have to renew my rental next December.

I am so far very happy with the experience

It is the best; the staff is amazing and my apartment is beautiful. This is the third time I have lived here since the 1970's and always come back-love it here.

Our coming to Boston for 3 mos was made easier through Equity. Location was a key factor for our choice as we wished to be near famiy living in area. Overall, an excellent experience

A GREAT EXPERIENCE FOR OVER 25 YRS. CLOSE TO BANKS, RESTAURANTS, HOSPITALS. THEATRE. GREAT STAFF

Overall, it's been a pleasure living here. I've been in Boston for over 10 years and have had MANY apts and this is by far the best managed and well maintained property I have lived in.

We have enjoyed our last 4 years here. The building is reasonably priced, in a great neighborhood, and is spacious. Friendly doormen.

I have been satisfied with the living experience here. The staff have been very helpful and the amenities are very good.

The location is excellent. The views are great and the property is very well maintained. The staff has been very courteous and responsive as well. The only thing I might change is to have central air/heating. It can be hard to control the temperature in the apartment with the existing heating/cooling units.

I absolutely have loved living in Longfellow and plan to return upon my completion of my graduate school program in Florida. I would definitely recommend this apartment to anyone (and I do. It has been a more than comfortable stay and I have continually been impressed by the staff, services, etc. It will be sad to go!

I very much enjoyed everything especially its proximity to the North Train Station which was very important to me. Unfortunatley my job transferred me so have to move out.

Exceptual customer service on repairs! I often remark to others on this as a great example on delivery a great customer experience. Your team deserves significant credit.

I have lived in Longfellow for over 15 years and hope to stay another 15, rent permitting.

I would like to get to know my neighbors better! I enjoy the annual party where we get to mingle with others.

Fantastic living area. Great building. No complaints.

I really like my place - the location, the layout - and the view - and the closets! Oh yes.. the closets. Real Estate staff was wonderful..

Have lived here for 33 years -- very satisfied.

I really enjoyed my time staying in Longfellow. The concierge was always very helpful and friendly. Herb and George especially were very considerate and warm. The location is to die for and I always felt very safe and protected. I'm just still young and not quite making enough financially to continue living here. Thanks for everything. Best of luck.

I am overall very satisfied. I think location is very important for me, but no less important is the position of the apartment: mine is full of light, has a beautiful view over Charles River and Back Bay, and I can enjoy wonderful sunsets, weather permitting - that's what I was looking for when I arrived in Boston.

I can't tell you how much happier I am now that I am living in this community...it is a relief and a comfort to feel so secure and satisfied with my living experience. And it's only been five days since I moved in! Thank you for your continued efforts.

Living here has been a wonderful experience that I will carry with me. It is hard and sad to leave, which is only a reflection to the community that is this building and neighborhood. I have lived in many places around the world, and this was, by far, one of the most civilized living experiences I have ever had. Property management will be notified! Thank you again!!!!!

I have been a resident here for the better part of ten years. It has been an unbelievable place to live. I can't think of any other property in Boston that rivals Longfellow Place for amenities, location, services, etc. Very sorry to be leaving.