Staff is WONDERFUL, very kind, welcoming, and friendly. When there is an issue they are highly responsive.
Reviewed on: 8/25/2023The staff has been very responsive to all of our questions and concerns. They are very timely in getting back to us.
Reviewed on: 7/26/2023Only had one interaction with the team and that was someone coming out to check an internet port. Responded quickly and he was nice and professional.
Reviewed on: 7/21/2023Staff is super friendly and helpful.
Reviewed on: 7/20/2023The team has been great from the cleaning staff to the maintenance crew I have enjoyed talking to each and every one of them.
Reviewed on: 7/6/2023Recommending the Allergy filter I personally changed out due to severe allergies, would have been left in my apartment, I wrote the date on it with a sharpie and also a date for renew. I understand the apartment policies for changing filters out.
Reviewed on: 7/1/2023helpful team members
Reviewed on: 6/28/2023The team did a great with getting me into my place. Smooth transaction
Reviewed on: 6/27/2023The team has always been very helpful.
Reviewed on: 6/16/2023Nice place. Responsive and friendly staff. Great location.
Reviewed on: 6/14/2023I am satisfied with living at this community
Reviewed on: 6/9/2023Staff is very nice and helpful
Reviewed on: 5/24/2023We love the team! Both the leasing staff and maintenance crew. Every request has been answered in a timely manner and with so much kindness and quality! Truly feels like family!
Reviewed on: 5/16/2023Maintenance has been very responsive to submitted work orders
Reviewed on: 5/1/2023The team is very helpful and professional when called upon for assistance.
Reviewed on: 4/26/2023I LOVE Carlyle Mill! It feels great to be home. Samah and the team have been very accommodating and pleasant. Every interaction is a 5 star experience.
Reviewed on: 4/26/2023The team is amazing both leasing and service
Reviewed on: 4/17/2023Maintenance has been great and really efficient
Reviewed on: 4/16/2023The whole team has been super friendly and kind!
Reviewed on: 4/4/2023I loved living here. I work for organizations based out of Baltimore and Philadelphia and it no longer makes sense to love here
Reviewed on: 4/1/2023The team has been very helpful and kind throughout the move in process. They’ve answered all of my questions and have been accommodating to my schedule.
Reviewed on: 12/31/2022Zahra is excellent. Her level of customer service is a model for all.
Reviewed on: 12/26/2022The first day I moved in I couldnt figure out the heating and cooline system and the issue was fixed within the day. I love the pet friendly environment surrounding the building.
Reviewed on: 12/4/2022Excellent service and response time to requests
Reviewed on: 11/25/2022The CM Team is friendly, very helpful, and professional.
Reviewed on: 11/23/2022Zahra is enthusiastic, knowledgeable, considerate, and shows great hospitality!!
Reviewed on: 11/14/2022The Carlyle team exceeded my expectations. In particular, Zahra who made my move easy and fast. She went above and beyond to help me and I greatly appreciated the help during such a stressful time.
Reviewed on: 11/14/2022Very helpful for questions and assistance in the area.
Reviewed on: 11/12/2022Very responsive when we need something or have questions!
Reviewed on: 11/3/2022Bar far the best customer service I’ve ever had from a leasing office. Faren always goes above and beyond for all of the residents. Jada has been nothing but helpful and kind. We couldn’t have asked for a better place to live!
Reviewed on: 4/23/2021Bar far the best customer service I’ve ever had from a leasing office. Faren always goes above and beyond for all of the residents. Jada has been nothing but helpful and kind. We couldn’t have asked for a better place to live!
Reviewed on: 4/23/2021Amazing team of leasing professionals and maintenance professionals! We have loved our time at Carlyle Mill! Thank you so much for your kindness and making us feel like party of a community!
Reviewed on: 4/15/2021Amazing team of leasing professionals and maintenance professionals! We have loved our time at Carlyle Mill! Thank you so much for your kindness and making us feel like party of a community!
Reviewed on: 4/15/2021I love living at Carlyle Mill!! The staff is very responsive and they know me! That is important.
Reviewed on: 4/12/2021I love living at Carlyle Mill!! The staff is very responsive and they know me! That is important.
Reviewed on: 4/12/2021Faren was amazing! She was really communicative and understanding of my needs.
Reviewed on: 4/6/2021Faren was amazing! She was really communicative and understanding of my needs.
Reviewed on: 4/6/2021Wicked friendly and helpful!
Reviewed on: 3/30/2021Every time I had a need the team was there to support me. I appreciate them so much!
Reviewed on: 1/17/2021Always greeted with friendly faces in the office! Quick response in the office and from maintenance
Reviewed on: 12/30/2020The team has been fantastic. Very attentive and responsive to all minor issues I had.
Reviewed on: 12/29/2020The Management Team is a very helpful and plesant group of friendly people. Because of COVID-19, I rarely make contact with any of my neighbors, but often encounter one or more of the Team in the mail package room. They recognize me and greeet me with my name. That is one of the nicest things about this place, the staff. Thank you.
Reviewed on: 11/16/2020Really great service and attention throughout the process, to the point of even meeting me after hours on move-in day to let me in.
Reviewed on: 10/7/2020The office team is amazing, very prompt and friendly. Maintenance is also great and especially considering the circumstances of COVID.
Reviewed on: 10/3/2020Very friendly and accommodating. Excellent service
Reviewed on: 9/18/2020The office and maintenance staff here have been very responsive to any issues Ive had. Best team Ive ever dealt with in all the apartment complexes Ive ever lived.
Reviewed on: 9/15/2020Moving into a new city during a Pandemic can be frightening. The Carlyle Mill team has been exceptionally patient and flexible with helping us move in!
Reviewed on: 9/14/2020Everyone has been very friendly and accommodating. There was a mix up with an extra key for our dog walker. The whole staff made sure to come to a solution right away and even offered to walk Marley themselves.
Reviewed on: 9/5/2020Love the service here at Carlyle Mill!
Reviewed on: 8/26/2020Front office is friendly, maintenance is quick, the location is amazing and the amenities are nice.
Reviewed on: 8/20/2020Faren has been incredible from the start, and her welcoming attitude was part of the reason we chose to live at Carlyle Mill. She has been extremely helpful with any questionsconcerns that we have surfaced.
Reviewed on: 8/16/2020They have been incredibly helpful and kind. My first apartment experience has been amazing due to this amazing staff. I feel so blessed to be so well taken care of.
Reviewed on: 7/21/2020Everyone has been extremely accommodating and quick to respond to any questions or requests for help!
Reviewed on: 7/10/2020Great leasing teams , great social gatherings , the service team is great . Very laid back community .
Reviewed on: 7/4/2020Love this place! Sad to leave!
Reviewed on: 6/29/2020I NEVER expected an entire staff to be so welcoming, warm and helpful! This place has far exceeded what I expected including the maintenance team.
Reviewed on: 6/23/2020Faren was very accommodating in helping us find our perfect apartment! The management team has been super responsive to our needs and are extremely friendly and helpful thus far.
Reviewed on: 6/21/2020Everyone has been very helpful and communicative so far!
Reviewed on: 6/3/2020Faren was amazing in helping me find the perfect apartment. She was very patient in answering all my questions and working with me during the pandemic shutdown to get the keys to my new home. Amazing job!
Reviewed on: 5/14/2020The team has been very friendly and welcoming. One of the draws of Carlyle Mill was that the leasing agent greeted everyone during our walk through, and the residents responded greeted her back. Additionally, the team at Carlyle Mill has been wonderful about keeping us updated about events happening in the community.
Reviewed on: 5/12/2020Apartment is great. Nice quiet community with a neighborhood feel with all the convenience of an urban environment. The staff is very helpful and quick to respond to requests. They have all made me feel very welcome.
Reviewed on: 2/23/2020The team is very friendly and helpful. Multiple team members have called to check-in since my move-in date.
Reviewed on: 1/16/2020The leasing AND maintenance team is amazing. They are attentive, caring, and most importantly service oriented.
Reviewed on: 1/14/2020The leasing consultants in the office are always very helpful. They are always willing to try to solve any problem that i have.
Reviewed on: 12/29/2019Exceptional customer service, attention to detail, sense of urgency, flexible, and great communication!
Reviewed on: 12/29/2019We have loved this apartment. Easily the best complex weve lived in over the past 5 years. Great value, location, and beautiful unit. Very spacious. From day 1 Tiana helped us with all of our special requests. We havent always been easy to deal with but she worked with us whenever we had questions or concerns.
Reviewed on: 11/27/2019Tiana has been great to communicate and work with throughout my time in the community.
Reviewed on: 11/13/2019The team has always been very quick to respond and fix issues I’ve had.
Reviewed on: 10/26/2019Everybody is available to answer my questions when I have them
Reviewed on: 10/25/2019I havent had any issues to deal with which is nice. The whole time is nice and what interactions I have had have been pleasant and helpful.
Reviewed on: 10/18/2019I enjoyed my time living at Carlyle Mills. The entire staff have been nothing but great from day 1.
Reviewed on: 9/23/2019Everyone in the office has been so helpful. Jada especially has gone above and beyond, helping me find the trash and walking me there, even helping me carry packages upstairs. She is truly outstanding
Reviewed on: 9/16/2019They have done a great job! Always available to answer any questions I have or solve issues that come up.
Reviewed on: 9/6/2019Team has responded well to problems and improved the community
Reviewed on: 8/20/2019The team is excellent! They make it feel like home.
Reviewed on: 8/16/2019The team has amazing customer service and Ive never had an issue with them
Reviewed on: 7/29/2019Everyone has been very helpful. Thank you
Reviewed on: 7/14/2019Great Place to live ... moving due to military orders.
Reviewed on: 7/3/2019Team is kind and responds promptly to inquiries.
Reviewed on: 6/10/2019It’s been a wonderful 5 years, the staff are wonderful and the location is great! I really enjoyed all of the improvements over the years here and all of them have been great improvements.
Reviewed on: 6/6/2019Team is very professional and very accommodating. Service team is always responsive and management team is very patient with all of my crazy requests :
Reviewed on: 6/4/2019Every team member and experience Ive had at Carlyle Mill has been excellent. From the moment I started talking to Jessica about what I was looking for, to Tiana always being responsive and helpful, to Caryssa being a constant source of helpful information, Carlyle Mill has been a wonderful home for the past year.
Reviewed on: 5/16/2019The staff is the #1 reason to live at Carlyle Mill. Tiana is fantastic, but I cant say Ive ever had a bad experience with a single person who worked at the complex. I will miss them all very much. I moved to an area where Equity doesnt exist. Come to Raleigh!
Reviewed on: 5/8/2019The Carlyle team has been pleasant to work with. Very easy to talk to and they are always smiling.
Reviewed on: 4/16/2019Clean, safe, friendly staff, maintenance responds quickly to the few times Ive had issues, close to metro and highway.
Reviewed on: 4/6/2019I havent needed to reach out to the team a lot, but when I did they were always prompt in responding and very courteous. Always a pleasure dealing with them.
Reviewed on: 3/28/2019Tiana and her staff have been so helpful every step of the way. Tiana helped me set-up my rentals insurance, mitigate some issues I was having, and even helped me get my couch into my house. She goes above and beyond in everything she does, is a model professional, and Im grateful for the way she continually creates community events!
Reviewed on: 3/22/2019We love Tiana! She is so helpful and understanding.
Reviewed on: 3/15/2019The team is very easy to get in contact with and extremely friendly! The last minute changes to my lease and a few hiccups with my billing has been recognized and handled very quickly.
Reviewed on: 3/6/2019So far everything is great. We appreciate the no drama atmosphere.
Reviewed on: 3/4/2019Leased the apartment from out of state, and have been very happy with my choice since.
Reviewed on: 2/26/2019Every issue I have had has been dealt with in a timely and professional manner
Reviewed on: 2/7/2019Overall, good community just needed a new space for our dog.
Reviewed on: 1/28/2019Every time I had an issue, the leasingmaintenance team was quick to respond
Reviewed on: 1/19/2019they have always gone out of there way to make sure everything is fine
Reviewed on: 1/18/2019Enjoyed the past 5 years living here. Reason for leaving is relocation to Alabama for job, but will miss the community.
Reviewed on: 1/18/2019My husband and I are enjoying our new apartment. It is clean, nice looking and has beautiful sunlight that comes in the windows. We also like how we can park our cars on the same level as our third-floor apartment. Finally, we like the surroundings and the many buildings and businesses within walking distance.
Reviewed on: 1/17/2019Even when the office was technically closed, I was let in to turn in a form. And though I thought that itself was a great kindness, I was invited to sit down and was asked if the move had gone smoothly, if I had everything I needed, and if there were any remaining questions on my part. I was quite happily surprised to be treated so well!
Reviewed on: 1/5/2019The team at Carlyle is amazing! Tiana, Romero, Troy and Cesar are all extremely friendly and helpful.
Reviewed on: 1/3/2019The leasing office staff is amazing. Tiana is fantastic.
Reviewed on: 1/3/2019Great Team, very helpful and fully engaged.
Reviewed on: 12/27/2018Great place to live and managementstaff are great and responsive.
Reviewed on: 12/14/2018I quite enjoyed living at Carlyle Mill. Facilities were well maintained and the staff was cheerful and knowledgeable. We are leaving only because we are buying a single-family house. I would recommend this apartment complex to anyone moving to the DC area.
Reviewed on: 12/12/2018I loved living at Carlyle Mill but needed to move to Florida closer to family after a medical diagnosis. The staff could not have been more friendly, understanding or supportive.
Reviewed on: 11/29/2018All the staff from top to bottom, service to maintenance, are hard working, genuinely friendly and service oriented. I do not make these comments frivolously. I mean it.
Reviewed on: 11/29/2018The team is super helpful and super kind. It made me feel very welcome from the moment we stepped on the property. They have answered all of our silly questions since moving in with a smile on their face.
Reviewed on: 11/15/2018The front office has always been accessible and responsive. The repair teams have been capable, fast and effective.
Reviewed on: 11/8/2018we have very much enjoyed living here, we are moving to get more space, but we are staying with equity. thanks again
Reviewed on: 10/17/2018All of my interactions with the staff have been excellent. Work Orders are always completed quickly and all the maintenance staff are awesome. Also the front office staff are always super helpful.
Reviewed on: 10/16/2018I’ve been here on a temporary assignment for work and will be returning to my home in Illinois. This has been a wonderful place to call home while I was in town. Than you!
Reviewed on: 10/7/2018Love the team here. Everyone is super friendly and very helpful from maintenance to the front office.
Reviewed on: 9/21/2018Great staff
Reviewed on: 9/19/2018All my questions have been answered in a timely manner and all service requests are addressed right away. Everyone is very kind and the amenities are awesome.
Reviewed on: 8/22/2018Very prompt and reliable experience with Jasmin!
Reviewed on: 8/18/2018Always willing to help and the team responds very quickly to any queries
Reviewed on: 8/9/2018The leasing office and maintenance team have been wonderful since the day we signed the lease. If I were continue into to rent in the area, this would be the place.
Reviewed on: 7/30/2018The team is awesome! They do a great job of coming up with great solutions for the community. For example, the package room and the dry cleaning lockers are just what this community needed. They are both easily accessible at all hours, even when the office is closed. Both were great ideas.
Reviewed on: 7/29/2018Great facilities, great staff, and great location.
Reviewed on: 7/26/2018Amenities are great, staff is incredibly welcoming and friendly. Neighbors are quiet and friendly. Local stores and restaurants are great. Nearly the metro
Reviewed on: 7/22/2018Office and service team has been very quick and responsive to all of my needs
Reviewed on: 7/17/2018Jasmin is amazing, she went above and beyond for us. Tiana is a pleasure to work with, follows up quickly with questions, and both really make you feel welcome.
Reviewed on: 7/13/2018The team does a very good job and is responsive to requests.
Reviewed on: 7/8/2018Everyone has been so nice and helpful so far! A great team here! Both the front office and maintenance staff are very helpful.
Reviewed on: 6/24/2018Equity staff were always friendly and helpful.
Reviewed on: 6/19/2018Every question or concern that I have had has been taken care of immediately.
Reviewed on: 6/15/2018Great experience living here, would recommend the location and staff!
Reviewed on: 5/17/2018Very happy with how helpful the team has been.
Reviewed on: 5/6/2018Jasmin and Jessica have gone beyond the call of duty in answering questions and helping with both my move and acclimation to CM.
Reviewed on: 5/1/2018Living at Carlyle Mill has been great so far. Proximity to the Metro and everything else this area has to offer was the selling point, but the front office staff and maintenance have been great and responsive as well.
Reviewed on: 4/29/2018Every time I have needed assistance with something, someone has helped in a kind and caring manner. The staff is always super friendly!!
Reviewed on: 4/28/2018The complex is in a great location and I truly enjoyed the access to groceries, the highway and old town Alexandria. The staff was friendly and responded promptly to emails and calls.
Reviewed on: 4/5/2018I really loved living here. Tiana and the rest of the staff took such good care of it. They handled all of our concerns in a timely manner. We did get a few noise complaints from our downstairs neighbors and Tiana was more than fair seeing both sides of the story. I am sad to leave. Thank you for taking such great care of our family!
Reviewed on: 3/31/2018The team is wonderful! They all are very friendly and helpful! We very much appreciate it!
Reviewed on: 3/24/2018Loved the apartments and the service from the entire carlyle Mill team!
Reviewed on: 3/22/2018Clean, friendly, property is well maintained, service requestsemails are always answered quickly. Never had a problem
Reviewed on: 3/21/2018If there is an issue, it is addressed right away. The team at the front office is understanding and will work with you to get a problem fixed.
Reviewed on: 3/20/2018Good community and good location. Staff is very friendly and helpful. Easily approachable.
Reviewed on: 3/12/2018Tiana and her team have been so helpful and responsive throughout our move in process and getting settled!
Reviewed on: 3/8/2018Moving to an Equity property in metro NYC.
Reviewed on: 3/2/2018Everyone is helpful and polite when I request service from maintenance they always get the job done.
Reviewed on: 2/27/2018Any time we needed assistance they were there with a solution.
Reviewed on: 2/21/2018Awesome staff, always helpful if there is the need to contact them.
Reviewed on: 2/20/2018Tiana and the maintenance crew were wonderful.
Reviewed on: 2/10/2018Carlyle Mill has been a great place to live, and Ill miss it. When I moved here, I planned to live here for 30 months because that was the amount of time my job required me to live in the area. I am finally moving home, and that is the only reason I am leaving -- nobody did anything wrong!
Reviewed on: 2/3/2018The team and the complex in general have been great to me, theyve answered all of my questions and have been very helpful and pleasant.
Reviewed on: 1/29/2018This is an excellent place to live. Friendly, helpful staff and useful amenities. I would recommend Carlyle Mill to anyone looking to rent in the northern VirginiaDC area.
Reviewed on: 1/21/2018Jay was very helpful in getting me access to my apartment. I drove in from the Chicago area and I did not get into VA until around 8:00pm Sunday night. Jay gave me his personal cell number and helped me get access to my apartment even though the office was closed. If it were not for Jay I would have had to sleep in a hotel room!
Reviewed on: 1/19/2018The team at Carlyle Mill is wonderful - Tiana, Jay, and Jasmine are all a pleasure, very helpful, and genuinely seem to care about the residents.
Reviewed on: 1/10/2018Awesome team was able to complete my lease and all paperwork while out of the state.
Reviewed on: 1/9/2018Jay and Tianna are fantastic! So professional, great communications, very happy with the staff.
Reviewed on: 1/2/2018Everyone on staff has been great to work with.
Reviewed on: 12/26/2017Excellent Service, the entire Staff was always very friendly and courteous. The location was perfect and close to everything I needed. I loved the facilities, and the apartment complex was very cozy, quiet and safe I loved it here, but the military is reassigning me to another location overseas. Thank you for the wonderful service!
Reviewed on: 12/25/2017Any issues, and there are very few, are taken care of.
Reviewed on: 12/2/2017Extremely friendly and helpful staff, from maintenance to front office.
Reviewed on: 11/27/2017All the staff here are polite, professional, and respond quickly to questions.
Reviewed on: 11/22/2017The team is always eager to help in any way they can.
Reviewed on: 10/23/2017I liked living here. Just moving due to career changes
Reviewed on: 10/7/2017I really enjoyed my time here.
Reviewed on: 10/2/2017Jay has been extremely helpful and did everything he could to accommodate us when we needed to move in early.
Reviewed on: 9/19/2017Every service requiremnent has been completed promptly and the staff has been kind and attentive. Could not ask for a better living situation.
Reviewed on: 9/12/2017Ive been here for about almost 3 weeks and so far every time I need a question answered or if I need help with something whatever it may be, someone in the office is extremely kind and helping ensuring that my needs are met.
Reviewed on: 9/9/2017The team at Carlyle Mill was a factor in our decision to move here. Very accommodating and not just looking for a sale.
Reviewed on: 9/2/2017The community staff is really wonderful and responsive! Wish I could take them to my next destination!
Reviewed on: 8/16/2017Ive had a very pleasant time here and am sad to be leaving.
Reviewed on: 7/5/2017It has been a delight to be apart of the the Carlyle Mill community for almost 3yrs. The staff has always been professional and friendly.
Reviewed on: 7/3/2017The entire process was easy and smooth. Jay is fanstastic! My children and I feel comfortable and safe in the community! We love the location, amenities and the quiet relaxed atmosphere.
Reviewed on: 7/2/2017Ive enjoy my living there. Close to the Metro, quiet location and helpful staff
Reviewed on: 6/16/2017Zero issues. Friendly staff, any issues with apartment upon movein were quickly handled.
Reviewed on: 6/3/2017Theyre very organized. They remember who you are and what apartment youre in. Theyve always been very friendly and helpful.
Reviewed on: 5/11/2017Very willing to answer questions and help, quickly fix issues
Reviewed on: 5/10/2017Anytime we have a question it had been answered and in particular Kelseyville has always been extremely nice and helpful.
Reviewed on: 5/6/2017Its been great here. Kelsey is awesome. The maintneance team is outstanding. We are only moving because of work.
Reviewed on: 4/26/2017Kelsey was the staff member that we signed the lease with and ever since then she has continued to be great! She has helped us resolve billing issues within a matter of days. She even ran over to our apartment one morning to check to make sure I locked the door I could run back home because I had meetings. She always returns emails
Reviewed on: 4/21/2017Just ask to have my air conditioner fixed and within 20 minutes it was fixed thank you guys so much.
Reviewed on: 4/16/2017Carlyle Mill has been a great place to live. Our apartment is clean and quiet, and our neighbors are respectable. The neighborhood is fantastic and the price of rent is reasonable considering how close we are to Old Town. Id be silly to give a million kudos to Kelsey. She works in the office and gets things done!
Reviewed on: 4/1/2017I have worked fairly closely with Kelsey over the last year or so and she has been phenomenal. She helped us upgrade our room last year and kept in constant contact with us until the floor plan we wanted opened up. She seems to have a similar rapport with all of the residents.
Reviewed on: 3/9/2017Great job! Kelseys outstanding customer service was the deciding factor in my choosing Carlyle Mill!
Reviewed on: 2/26/2017Kelsey was great throughout our whole process of moving. She was responsive and friendly!
Reviewed on: 1/27/2017We have mostly worked with Kelsey and she has been great! Whenever we have a question, she helps us with the answer. She is always friendly, very welcoming, and very competent.
Reviewed on: 1/11/2017I LOVE living here! Kelsey, Jay Josh have all been amazing, and the maintenance team is wonderful as well.
Reviewed on: 12/26/2016I would recommend the apartment complex to others.
Reviewed on: 10/18/2016Had a good relationship with Office Staff! Always helped me when I needed it.
Reviewed on: 9/30/2016The main reason we decided to stay with Carlyle Mill was because of how great the office staff and maintenance team are. Kelsey and Josh are great assets to the company, its nice having friendly and reliable people that you can trust working in the front office.
Reviewed on: 9/20/2016Josh, Kelsey, Cody, and the entire maintenance staff made this a lovely place to live. I will miss Carlyle Mill very much.
Reviewed on: 9/8/2016Easily the best experience I have had. Really, really well managed and executed. Thank you!
Reviewed on: 8/31/2016The property and maintenance staff is great!
Reviewed on: 8/25/2016Kelsey was really awesome and was so great to have around during this process! This was my roommate and I's first apartment that either of us have leased before and Kelsey made us really comfortable and was definitely a great introduction to the apartment community. She's very responsive and both of us feel very comfortable approaching her with any issue that may arise!
Reviewed on: 8/11/2016Cody, Kelsey and Josh have been so great!!
Reviewed on: 7/24/2016Josh, Cody, Kelsey and the maintenance crew are doing a superior job in supporting the renters like me who live in Carlyle Mill. I stay in this apartment complex for 2+ years and the main reason I don't search for another place to live is because Josh and his team make me feel like home. I shop online a lot and I work long hours. It is important for me to know that my packages are always safe with Josh and his crew. Once there was a traffic accident in Carlyle Mill garage involving my Jeep. Cody helped me to call Alexandria police department to resolve the issue. Last weekend my air conditioner stopped blowing Cold air.. Josh immediately reacted and contacted a maintenance person on call. The AC problem was addressed right way. I am very satisfied with the support Josh and the team he leads provide to the community!
Reviewed on: 7/23/2016It would be great to have 'more meet the neighbors events' - socializing with the community. overall wonderful place to live & great staff!
Reviewed on: 7/18/2016Thank you for making our experience at Carlyle Mill such a great one. Josh, Cody, Kelsey as well as all of the maintenance staff had made our stay here that much better. We will miss you all!
Reviewed on: 6/28/2016The friendliness and helpfulness of the office staff is the reason why I chose to rent this apartment instead of similar apartments in the area. They are so great and made my transition from michigan to virginia a smooth and easy one.
Reviewed on: 6/22/2016Both leasing associates (Cody and Kelsey) have been very helpful and welcoming with the entire move in process.
Reviewed on: 6/10/2016I would just like to say Kelsey is one of the main reasons I decided to live at Carlyle Mill. She has made a big move for me stress free and did everything she could to accommodate my needs. I had a few issues but everyone including Troy in maintenance made sure issues were resolved as soon as possible( and my issues happened on a holiday weekend!) Kelsey also followed up with me to make sure everything was taken care of. She is also very personable and seems to always ask how I am doing and knows me by my first name anytime she sees me on property. This makes me feel at home and comfortable to stop by the leasing office anytime. I would also like to mention Cody, Josh and Troy for also being so helpful and attentive to my needs. Keep up the great work!
Reviewed on: 6/10/2016Cody was extremely helpful during the entire move-in process. He is very kind and professional, and always shows a genuine interest and concern for our needs, and I feel that he always goes out of his way to ensure that all of our questions are answered in a timely manner. Very satisfied with the overall service we continue to receive from the main office, wonderful staff!
Reviewed on: 6/10/2016Kelsey was awesome by helping us secure a apartment in a very timely manner! We needed to move in within a week and she was able to do that for us!
Reviewed on: 6/10/2016The office staff couldn't be better. We'd seriously consider staying if I hadn't taken a job in Bethesda. The commute is just too hard so we are moving to an Equity property in the Courthouse area of Arlington.
Reviewed on: 5/25/2016Cody and the other office staff are very friendly and attentive to any issues or questions we've had. They've made our time at the complex great.
Reviewed on: 5/18/2016Cody, Josh and Kelsey are amazing. They are always helpful, they see my son everyday when he comes home from school and make him feel safe. The community is well kept up and pretty. We have been here about 7 month and it was the best move for us! Very happy.
Reviewed on: 5/10/2016I really do love this apartment and the community, and I've lived here since 2011. I don't intend to leave anytime soon!
Reviewed on: 3/11/2016The office staff is so friendly and always welcoming when I walk in. I also love that the apartment is close to oldtown and the metro!
Reviewed on: 2/29/2016The staff here are fabulous, especially Cody, who goes above and beyond the call of duty on a regular basis.
Reviewed on: 2/24/2016The staff are excellent and work very hard to maintain the property. They have been very responsive to all of my questions and needs.
Reviewed on: 2/24/2016Amazing staff and very pleasant experience.
Reviewed on: 2/23/2016I just want to take a moment to praise Josh and Cody for their outstanding commitment to all residents and the Carlyle community as a whole. They are always available, welcoming, friendly, and willing to go the extra mile to ensure residents are comfortable and happy. Moreover, they have made a point to coordinate, plan, and execute community events, which have undoubtedly bonded residents and added to the great environment here at Carlyle Mill. Kelsey, who is always smiling, fits right in with this motivated and reliable management team.
Reviewed on: 1/15/2016Cody and Josh were amazing with helping us move in. The transfer/relocation option was smooth and flawless. Very happy with our new home.
Reviewed on: 1/15/2016I am very satisfied with this complex. I've been with Equity Residential now for 3 years since moving here and have nothing but good things to say about the company. Josh and Cody are always exceptionally welcoming and helpful, and I love that I was able to move into an apartment that was newly renovated with appliances. The proximity to the metro was crucial when selecting where to move, and I couldn't be happier!
Reviewed on: 1/14/2016The office staff have been awesome - very helpful and polite. The amenities are great and we love the convenient location.
Reviewed on: 11/16/2015Cody was very personable and professional and highlighted the best features of the community.
Reviewed on: 11/16/2015Cody and Josh were both amazing and have been so helpful. Cody went out of his way to introduce us to other parents in the building so that I could get a better understanding of the school and bus system. We love living here so far.
Reviewed on: 11/13/2015Overall a very good experience. No concerns/issues.
Reviewed on: 11/12/2015Cody made sure everything was perfect for us! He helped us leading up to, during, and after the move! He and the rest of the staff here are awesome and we couldn't be happier. We look forward to spending our next few years here at Carlyle Mill!
Reviewed on: 10/27/2015We really enjoyed living here. The team is responsive and caring.
Reviewed on: 10/17/2015Cody and Josh were very helpful during our move in. They are very committed to their residents and respond to issues even on their days off.
Reviewed on: 8/21/2015So far, this has been an absolutely wonderful place to live. The office staff are always a pleasure to work with and are very responsive to emails. The apartment itself is quiet, safe, and well located for my growing family. I'm very satisfied with our ex
Reviewed on: 7/25/2015I would just like to say that Cody does your operation a great service in representing Equity Residential. He has the ability to put the customer at ease and reassure them that everything that is scheduled to be followed up with will indeed be done. He
Reviewed on: 7/21/2015I loved living here for the last three years and I will absolutely miss the staff and location.
Reviewed on: 6/17/2015The team at Carlyle Mill has been amazing!
Reviewed on: 6/2/2015The lady who helped me was tremendous and the overall process moving into Carlyle Mill was very easy. Thank you.
Reviewed on: 5/19/2015We are very satisfied living here! Jennifer, Josh & Erik have all been extremely helpful, attentive and caring during our search and move. The community is beautiful and well maintained. Very happy here at Carlyle!
Reviewed on: 4/30/2015Office staff is exemplary of the type of service that makes living in this community enjoyable.
Reviewed on: 4/14/2015Erik was fantastic and responsive any time I had questions or concerns from the time I looked at the complex through move in!
Reviewed on: 4/13/2015Jennifer has been a great help with our move. Thank you!
Reviewed on: 2/7/2015Jennifer Vaserman has been extremely helpful and friendly in securing a lease for me and helping me with any questions I had in regards to my move in. I have been in my apartment for a little over 3 weeks and I am extremely pleased thus far with the services.
Reviewed on: 2/6/2015Jennifer the leasing agent was great. She listened and found out what I needed and was looking for and was able to make it happen.
Reviewed on: 1/27/2015Josh and Eric were both extremely helpful during the move in process. We had a very short timeframe to complete our move and Eric was extremely helpful and efficient with all requests we made.
Reviewed on: 1/15/2015Josh Luper is the best Property Manager I know. He is very professional at all times, engaging, pleasant, he has great work ethics and sees that everything gets taken care of to the satisfaction of the tenant. Also, Romero the Manager of Facilities and
Reviewed on: 1/2/2015This was a great place to rent while I relocated to the area! I felt very safe and the convenient location helped me get acquainted with Alexandria.
Reviewed on: 12/24/2014Its been a great experience living here, i've lived in 3 different units here mainly due to my military operational schedule but it was always easy to come and go and i always got the best help from the office staff.
Reviewed on: 12/6/2014Satisfied in the three weeks I've been living here.
Reviewed on: 11/12/2014I have honestly never had customer service this fantastic when looking to rent a new place. The location, apartment and grounds are beautiful. I'm very happy in my new home.
Reviewed on: 10/24/2014Michelle Jiles is AWESOME! She was very professional, knowledgeable, and resourceful. She answered all my questions and meet every requirement when it came to the property, leasing and move-in processes. I feel that her personality and character coincides with the community and was very influential in selecting my new home. She is definitely an asset to the community and your company.
Reviewed on: 10/23/2014this was great for the location and service.
Reviewed on: 7/14/2014Overall a very good experience, and the front office staff was always very helpful. Great location near the eisenhower metro and decent amenities (pool/fitness center/club house). You can't really beat the price for what's provided.
Reviewed on: 7/8/2014Josh, Michelle and Eric are a wonderful and well-managed staff.
Reviewed on: 5/23/2014I loved it here! Thank you!
Reviewed on: 5/14/2014We have been very satisfied with our move-in experience. The leasing agent and management have been extremely responsive to our needs and concerns.
Reviewed on: 4/29/2014Erik and Michelle were terrific during my apartment viewing and leasing process!! All of the office staff continue to offer an excellent experience! Thanks!
Reviewed on: 4/20/2014We are very pleased overall with our experience thus far. The property is well-maintained, and the staff is friendly, courteous, and responsive.
Reviewed on: 4/5/2014Josh made the move in process very easy
Reviewed on: 3/28/2014Keep up the good work!
Reviewed on: 3/6/2014So far everything has been great, we've had no trouble at all and enjoy living here.
Reviewed on: 2/19/2014Josh Luper is a very hands-on manager, admirably attentive to the specific needs of the residents and of his excellent staff: Nathaly Virtue, Michelle Jiles, Romero Lavalais, Yohannes Zeleke, and Cesar Macanlalay (and Mario, a contractor). Josh's interpersonal and other management skills are well-tailored to the unique character of Carlyle Mill. Everyone is very responsive and dedicated, and the atmosphere at Carlyle Mill is particularly harmonious, just the way you would want it to remain.
Reviewed on: 2/6/2014Overall is a good place to live. When I have had problems in the past with a neighbor, the office helped to curtail the problematic behavior and were responsive to my concerns, which was very nice. I have suggested to others that this is a great location to live if you work for the USPTO.
Reviewed on: 1/30/2014I have a great experience moving to Carlyle Mill. Joshua and Nathaly were extremely helpful on the day of the relocation and after that. Maintenance folks are awesome as well. I submitted a couple of tickets about some minor issues and they were fixed the same day. We had a great Christmas Community event with good food and conversations. I feel safe and secure in this apartment complex. Office and maintenance staff provide superior customer service!
Reviewed on: 1/11/2014Great staff and maintenance service! I've lived in two seperate units since I'm in the navy but I plan to keep coming back and I've already recommended the apartments to everyone! I love the location a lot but the price for this location is the best!!!
Reviewed on: 1/6/2014Friendly staff, great location, and priced well.
Reviewed on: 1/3/2014I lived here 2 1/2 years and this is the best Office Staff and Maintenance Crew we ever had! Josh Luper has provided excellent customer service! When I transferred from one unit to another he made sure that my new unit was perfect before I moved in. Josh is pleasant, approachable, friendly and does whatever it takes to get the job done. His staff is a reflection of him. Romero and the maintenance crew are quick to respond to any maintenance issues. They are also friendly and do great work. I am very happy here.
Reviewed on: 1/1/2014The maintenance was done quickly and efficiently after we moved in, and the staff are pleasant
Reviewed on: 12/30/2013Great location and apartment for the price. Staff is always nice and most maintenance requests are addressed quickly.
Reviewed on: 12/5/2013Overall it was a very pleasant experience. I did get a new job in Rockville, MD and am looking to move slightly further up the metro line for convienece. I was probably most satisfied witht he maintenance staff and how quickly they responded. We never had any issues when getting things resolved. Thanks so much!
Reviewed on: 12/5/2013This place is very nice with easy access to restaurants, a movie theater, the metro, etc. I like it here very much.
Reviewed on: 12/2/2013Great community!
Reviewed on: 11/21/2013So far, the move has been a very pleasant experience.
Reviewed on: 10/29/2013Caryle Mills is a great location, a sweet place to live with great, comfortable apartments; but most of all the staff are wonderful, professional and awesome.
Reviewed on: 10/27/2013Really enjoy living here :)
Reviewed on: 10/24/2013Very qualified staff members, the best ever!
Reviewed on: 10/1/2013It was the easiest apartment lease/move-in experience I've had, and I've been renting for over 10 years
Reviewed on: 9/22/2013We are thrilled with everything about Carlyle Mill ... the location, the amenities, the community, and above all, the exceptional staff! My one regret is that I didn't find Carlyle Mill 15 months ago and had to wait out my lease at another facility until I could move here.
Reviewed on: 9/3/2013Very much enjoyed living here, especially the rooftop basketball and tennis courts.
Reviewed on: 7/8/2013We have been extremely satisfied during our 2.5 years here at Carlyle Mills. Can not think of a better place for location, price, floorplan, and convenience. The staff has always been fist rate and would not hesitate to return if the future brings me back to this area.
Reviewed on: 6/9/2013I enjoyed my year long stay at Carlyle Mill. The staff is very friendly. The apartment is comfortable and in great shape. I would recommend to friends and family.
Reviewed on: 5/16/2013Damon Mitchell was absolutely fantastic in showing the apt, getting me all the right info and helping me through the process. I plan on staying for some time and a big part of it is how comfortable Damon made me feel in moving into the new place.
Reviewed on: 5/16/2013The staff are terrific and very responsive. I've been living here since October 2012 and the experience has been so comfortable and positive. I love the fitness facility and the pool table - but will very much miss Damon: he's been a terrific representative for Equity and I wish him the best. Natalie and Matt and Cesar have also been terrific - their help and responsiveness are very much appreciated.
Reviewed on: 5/15/2013I really loved living here, and if a house hadn't come on the market I would still be living here! It is a great location, great amenities, and great apartments for a fantastic price, especially for the area. I will miss it immensely!
Reviewed on: 5/3/2013My leasing agent Damon did a very good job and am very satisfied. I would recommend Equity and Damon.
Reviewed on: 4/23/2013Nathaly was extremely helpful throughout the whole process.
Reviewed on: 4/10/2013I would just like to say that Damon was a pleasure to work with, and he is a true professional! Thank you, Damon, for everything you did for me (and Dawn) while we were here. It's been a pleasure!!!
Reviewed on: 4/8/2013Great apartment complex! I am relocating for a new job. I even looked for equity residential apartments in another state but there were none in the area where I'm moving too. I would definitely rent from equity residential again.
Reviewed on: 3/20/2013I really love the apartment thus far, and Damon was super helpful from when we came to look at the property to when I got lost looking for the gym!
Reviewed on: 3/19/2013Overall Very Satisfied with Damon and other staff member during the move in process.
Reviewed on: 3/5/2013Overall I have enjoyed living at Carlyle Mill and have no regrets in my decision. The apartment is nice, the amenities are good and the location is good. Satisfied.
Reviewed on: 2/26/2013Outstanding move in experience. Nice place to live.
Reviewed on: 2/9/2013Damon was extremely professional and very helpful. It was his positive demeanor and energy that ultimately made us choose the apartment.
Reviewed on: 2/7/2013Superior staff that truly cares about its residents. Rare!
Reviewed on: 2/2/2013Place is great. Nathaly Virtue was especially helpful during our apartment searching process.
Reviewed on: 2/1/2013I really enjoy living here. It's quiet, but close to things like the metro and King St. I also like the front office staff, and maintenance staff as they've been responsive when my roommate or I have had requests.
Reviewed on: 11/27/2012The office staff and maintenance service is wonderful. They are very helpful and willing to assist the residents. They go above and beyond!
Reviewed on: 11/1/2012Apartment was Awesome at move in! Matt did a great job!
Reviewed on: 10/23/2012Very good community with great location for PTO employees. Reasonably priced compared to everything else in the Carlyle area. Office staff was very helpful whenever I needed them.
Reviewed on: 9/21/2012I have enjoyed my unit and the entire Carlyle Mill apartment community for about 3 years now. Location is excellent, the floor plans are innovative, the amenities are plentiful, and the price point is very competitive for this area. Now that work and life circumstances require that I move, I've chosen to simply upgrade to another Equity Residential property in the area (1401 Joyce St). Thanks again, I'll miss Carlyle Mill immensely!
Reviewed on: 8/24/2012All that I can say is thank you! Living in this community has been a wonderful experience. The staff is top notch and will go out of their way to make sure that the tenants are happy.
Reviewed on: 8/9/2012Staff here is AMAZING! We loved our time at Carlyle, and if we were not relocating half way across the country we would not be leaving. I will miss my Alexandria home with Carlyle Mill!
Reviewed on: 8/7/2012The entire office staff and maintenance crew deserve a huge thumbs up, and I cannot stress that enough. From day one, we were made to feel at home and SUPERB customer service is standard operating procedure here. Shea, the property manager, often sends out general FYI emails for things that may affect residents but not directly related to the property such as planned track work on the Metro that may mess up people's commuting if unaware - it's this proactive nature that is incredibly rare this day and age and her whole team takes this approach with the residents. I've lived in enough apartment complexes to know that this is far from what can be expected despite what 'should' be done at any building that wants to keep their tenants. And yes, you definitely have a re-signing of a lease from me!
Reviewed on: 7/28/2012Llyod is awesome!! He's a great asset to your team and is very professional and helpful!
Reviewed on: 5/31/2012The staff is absolutely amazing and more than willing to answer any questions I have. Damon Mitchell has actually called a cab for me once. Damon has been an absolute gem to have here and help me get settled in and make me feel welcomed here. He is very personable and cares for each of his residents.
Reviewed on: 5/16/2012Damon & Lloyd were exceptional; both when originally showing the property & during move-in. After meeting them & seeing the premises we decided to rent with Carlyle Mill over the other 2 properties we visited (& we decided not to visit the remaining properties on our list). We are very happy with our decision.
Reviewed on: 5/11/2012The place is great. The leasing associates are very friendly and helpful. I've already recommended moving here to my colleagues at work.
Reviewed on: 5/3/2012I really am very pleased with everything here. Thank you all do much. (:
Reviewed on: 4/27/2012Lloyd was fantastic from the moment I said I was interested in living at Carlyle Mill. He assisted with every detail of my move-in and was one of the most professional leasing consultants I have had to opportunity to work with! His professionalism is one of the main reasons I chose to live here! Absolutely wonderful!
Reviewed on: 4/14/2012I like the place.
Reviewed on: 4/9/2012I have no issues. Both the office and maintenance staff are professional and helpful. I enjoy living here.
Reviewed on: 3/6/2012Overall - a very pleasant experience, and as I said before, Jennifer, Damon - all the staff really - have been very responsive, helpful and warm.
Reviewed on: 2/17/2012Overall - a very pleasant experience, and as I said before, Jennifer, Damon - all the staff really - have been very responsive, helpful and warm.
Reviewed on: 2/17/2012My move-in experience was perfect. This can usually be a very stressful time, especially given the fact that I was relocating from another city. Jennifer, Lloyd and Damon were phenomenal and helped to make my transition stress-free. They are all very attentive and professional. Great staff!
Reviewed on: 2/17/2012My move-in experience was perfect. This can usually be a very stressful time, especially given the fact that I was relocating from another city. Jennifer, Lloyd and Damon were phenomenal and helped to make my transition stress-free. They are all very attentive and professional. Great staff!
Reviewed on: 2/17/2012We have been very impressed with the service here. Especially with the request we submitted on New Year's Eve to fix the refrigerator. We were pleasantly suprised that Fernando came to fix it that same evening, which we thought was above and beyond the call of duty.
Reviewed on: 2/4/2012We have been very impressed with the service here. Especially with the request we submitted on New Year's Eve to fix the refrigerator. We were pleasantly suprised that Fernando came to fix it that same evening, which we thought was above and beyond the call of duty.
Reviewed on: 2/4/2012staff is excellent, very nice and responsive.
Reviewed on: 1/26/2012Damon Mitchell in the main office at the Carlyle Mill was fantastic--so friendly and helpful! We were glad to find and move into our house but sorry to leave the Carlyle Mill, particularly given the helpfulness of Damon.
Reviewed on: 1/21/2012Damon, Lloyd, and Jennifer have all been superb and extremely helpful. The complex is simply wonderful and we've already been bragging about it to people looking for somewhere to move. Keep up the great work!
Reviewed on: 1/18/2012Moving was a wonderful experience and an easy transition. Thank you, Lloyd, Damon and Fernando for all the help you have given us. We really appreciate it!
Reviewed on: 1/10/2012All staff were very professional and helpful. Damon was our most frequent contact and he always took the time to provide service in a prompt and courteous manner.
Reviewed on: 12/30/2011The property manager, Jennifer Lamb, is very engaged and makes a real effort to maintain a friendly, livable community.
Reviewed on: 12/22/2011We love living here and the great access to all that Washington DC has to offer.
Reviewed on: 12/20/2011Our leasing consultant, Damon Mitchell, was very helpful throughout the leasing process. We really appreciate his great attitude and willingness to explain things and assist us throughout the process.
Reviewed on: 12/18/2011Carlye Mill Apartments is one of the best apartment communities I have ever lived in. The staff is outstanding and the location is unbelievable. The rent is competitive and the size of the apartment is spacious. I believe I will remain a resident for a few years and would highly recommend this apartment community to anyone looking to make a fresh start. Thank you.
Reviewed on: 11/29/2011The staff has been really great. Everyone's nice and gets things taken care of.
Reviewed on: 11/8/2011Damon Mitchell was nothing but completely professional and responsive. He ensured my move and apartment was readily available and smooth. I greatly appreciae the personal service he provided and how welcome he made me feel.
Reviewed on: 11/6/2011The staff here have been great! I am really happy with the apartment, the surrounding area as well as all the amenities. Thank you!!
Reviewed on: 10/31/2011All the staff at Carlyle Mill, especially Jennifer & Damon, are outstanding!
Reviewed on: 10/27/2011Office staff has been very easy to work with and responsive. Like the follow-up calls.
Reviewed on: 10/21/2011We appreciate Jennifer and Damon's responsiveness to the troubles that we had at move-in. All problems were settled within the first week of our arrival quickly and personally by Damon and Fernando. Thanks!
Reviewed on: 9/26/2011I am very happy to have found a great apartment community in Alexandria.
Reviewed on: 8/23/2011I think that the apartment has amazing location and amenities. I love my closet and the pet friendly nature of the complex.
Reviewed on: 8/8/2011A very peaceful, comfortable apartment and enviroment. Excellent management and maintenance crew.
Reviewed on: 8/5/2011When we first toured the community, Wanda ensured that all of our questions were answered and we were aware of the variety of amenities at Carlyle Mill. She was so helpful and very kind! Lydia helped us throughout our application and move-in process. She made sure that each process went smoothly. We appreciate her hard work! Jennifer has done a great job of transitioning at Carlyle Mill. Since day one, she has ensured that all residents are receiving quality service and maintenance. She is always so quick to respond to our requests and help!
Reviewed on: 7/27/2011All in all, it has been ok. I know I can't expect everything to be perfect. Maintenance has always been cordial when I've dealt with them. Wanda Basil was great, and a big factor in deciding to move here.
Reviewed on: 7/27/2011Great apartment, great location, and great staff; what more do you need.
Reviewed on: 7/22/2011Had a great experience - relocating to another EQR community in California!
Reviewed on: 7/3/2011I absolutely loved the pet areas and the facilities supplied for waste pick up. We've been very happy here. I wish I had known about this complex when we first moved to Alexandria.
Reviewed on: 6/20/2011I'm very happy living here. The staff is very friendly and helpful. The place looks great, is comfortable and well-located and has many amenities. It's great to be back.
Reviewed on: 4/21/2011The Staff has been tremendous; I've never had a better experience with any other management/maintenance team. I would recommend Carlyle Mill Apartements to everyone based on the personal attention given by the staff memebers here.
Reviewed on: 4/1/2011Wanda does a fantastic job, and has always been very helpful and kind.
Reviewed on: 3/31/2011Property-wide happy hours and other events help with a feeling of community that just isn't there in most other places. That chance to (re)connect means something to those of us who travel a lot.
Reviewed on: 3/19/2011The staff at Carlyle Mill are the best I've run across while living in apartment communities in the last 10 years! We have NO regrets moving in here!
Reviewed on: 3/17/2011The office staff under the leadership of Ms Wanda Basil is remarkably outstanding. I have been in this apartment community for three years, and Wanda has made noticeable improvements in the professionalism of the office and maintenance staff. There have been noticeable and significant improvements in the attitudes and the spirit of the staff. Wanda's interaction with the community is outstanding and professional. The community and I are honored to have such great leadership and support. Thanks for the opportunity to share my thoughts.
Reviewed on: 3/16/2011The property Manager does an excellent job of promptly addressing any and all issues.
Reviewed on: 3/14/2011Kendra and Wanda both are very responsive to requests and questions.
Reviewed on: 2/15/2011Have loved living at Carlye Mill, Wanda and the rest of the staff have been fantastic to us. And if I wasn't moving to a new state, I'd stay there.
Reviewed on: 2/1/2011Lydia has made my move in experience less stressful with her thoughtfulness and helpful attitude. I appreciate all of her help!
Reviewed on: 1/31/2011This has been a very satisfying move so far. The staff and maintenance have been outstanding and the apartment was clean and ready for move in.
Reviewed on: 1/28/2011My move in experience has been exceptional from beginning to end. The entire office and maintenance staff has been so attentive and accomadating, going above and beyond with any requests made. I am truly a very satisfied resident. Thank you Wanda, Lydia, Kendra, Dwight, Alfred and Caesar.
Reviewed on: 1/27/2011The rent is well priced, the apartments are nice and the staff are helpful and prompt in responding to my issues.
Reviewed on: 1/25/2011I love it. Maintenance personnel are great and Office stafff is superb. Great management!
Reviewed on: 1/24/2011I recommended this apartment community to a friend from work. They moved into the community November of 2010.
Reviewed on: 1/24/2011Overall I enjoy the experience of living here. The property management team is EXCELLENT!!! They are ALWAYS very friendly and attentive to our needs. They are very accommodating.
Reviewed on: 1/23/2011Overall just a great apartment. The staff is very professional and the location of the apartment itself is amazing. No complaints from me.
Reviewed on: 1/6/2011I want to give special thanks to Kendra Patterson and Wanda Basil. I was relocating to Northern Virginia from California, and they helped me ensure that the furniture was delivered to my apartment, and that my shipped boxes were stored safely (and delivered to my apartment) while making the cross-country move. Both have been tremendously helpful in making what's otherwise a challenging and complex transition a little bit easier. A special thanks to them.
Reviewed on: 12/15/2010Kendra Patterson was my primary leasing consultant during my research phase/move-in. She was very responsive and professional and a pleasure to work with.
Reviewed on: 11/29/2010The staff all across the board are exceptional & super hospitable. From the get-go you feel like you have come home. They are extremely attentive and very quick to respond to maintaence requests. Carlyle Mill is a pleasure to call home!!
Reviewed on: 11/10/2010We are very happy living at Carlyle Mill and are very satisfied with the overall service and professionalism of the staff and management.
Reviewed on: 11/2/2010Very friendly, professional staff, nice amenities, comfortable and upscale community. Over the past three years, I recommended Carlyle Mill to colleagues -- two of them briefly rented apartments here too.
Reviewed on: 10/31/2010Overall, I love Carlye Mill and the staff. The complex is nice/clean, apt is updated with modern fixtures and the staff is nice. And, it is also in a great location. No complaints!
Reviewed on: 10/15/2010Wanda Basil was great to work with! She defintely made our decision to move to the Carlyle Mill much easier!
Reviewed on: 10/14/2010I was very impressed with both Kendra and Wanda - they seemed very friendly and eager to make my move-in experience a positive one.
Reviewed on: 10/13/2010We really love it at Carlyle Mill. Wanda went out of her way when we were touring the building to make sure we got exactly what we wanted and guess what: we did! Not only is our apartment gorgeous, but the leasing staff have gone above and beyond to make sure everything is as it should be. Thank you!
Reviewed on: 10/6/2010Hats off to you and your associates for an extremely well-managed property and for your gracious hospitality.
Reviewed on: 10/3/2010We love living at Carlyle Mill!
Reviewed on: 9/21/2010Property manager and leasing agents have been very thorough and professional. You can tell they care!
Reviewed on: 9/7/2010I have been very happy so far with my experience at Carlyle Mill Apartments. The office staff not only were professional, but they were also very friendly and helpful. Wanda Basil was a pleasure to work with and went above and beyond to ensure that my roommate and I had a smooth transition into our new living situation. The apartment itself was very clean and fresh when we moved in. I really appreciate the attention to detail and the effort that was made to ensure that this was a pleasant transition.
Reviewed on: 8/6/2010Our leasing agent, Wanda, is SPECTACULAR. When she needed to tell us something before our move in, she even called us from the hospital where her daughter in law was having a baby. Unbelievable! She is the BEST. Will always go above for us and we appreciate it!
Reviewed on: 7/14/2010Location & Price are key. Safety is also very important. The Manager & Equity staff are great!
Reviewed on: 7/6/2010the most important thing to me is feeling safe, secure and comfortable in my home. And I have that here.
Reviewed on: 6/25/2010No I didn't receive a phone call welcoming me to the Apartment but I was personally welcomed by staff. Which was very appreciated and the staff here are great and very proffesional.
Reviewed on: 4/25/2010My first contact with the office staff was during my online search while I was still located in Florida. A staff member called me, sent me paperwork and provided me with the local school information when I told her I had to young kids that would be attending elementary school. Once my family & I arrived to Virginia, the staff has proven to be more than professional and very friendly group. My 2 sons love it here & always look forward to stopping in the front office & saying hello.
Reviewed on: 4/20/2010First and foremost, I find the staff at the Carlyle Mill to be extremely friendly. I appreciate the fact that they make an effort to learn every tenant's name. If I had one complaint it would be over the new parking situation for visitors. One of the perks to this place was easy access to free guest parking. I was disappointed to see that change.
Reviewed on: 4/18/2010Melat was wonderful- extremely helpful. All the office staff was very helpful.
Reviewed on: 4/13/2010I've been meaning to submit a survey response sooner. I wanted to send praises in regards to the apartment staff during the 'snow storm' especially. They worked extremely LONG hours making sure all the residents were cared for and the complex was kept safe and operational. The maintenance staff, especially Dwight, was outside at all hours of the day and night clearing roads and pathways for the residents safety and convenience. They ALL deserve high praise and recognition for their extraordinary effort...and amazing attitude!!! They were always smiling and happy to assist!!!
Reviewed on: 4/9/2010Great community, great location.
Reviewed on: 4/6/2010I enjoyed my stay here immensely, even though it was a very short one. The apartment was great and I appreciated the office staff. Melat and Joy always greeted me by name, and were very friendly and helpful. I will definitely miss seeing them both.
Reviewed on: 4/4/2010Outstanding and professional customer service. The leasing office really seem to care and take the time to know their residents. Always professional and friendly.
Reviewed on: 4/2/2010I was pretty impressed with the place... much friendlier and more helpful staff than I'm accustomed to.
Reviewed on: 3/26/2010I love my apartment. Everyone in the office is wonderful!
Reviewed on: 3/22/2010After looking at over 10 other properties, this was the last property I looked at and chose. Why? Because of the very satisfied experience I had with your leasing agent, Ms. Melat Woldeamlak, on the day I signed my lease. Despite it being late in the day, Ms. Woldeamlak made me feel like this was a community which went out of its way to know that they were there to help a resident in any way possible and make them understand that the property, as a whole, was 'home.' I believe that a 'true' company will have a service-oriented focus where the customer may not always be right, but the company and its employees create an atmosphere to make it right for all. This is what Ms. Woldeamlak does, as well as the other staff at Carlyle Mills.
Reviewed on: 3/10/2010I have had a wonderful experience living at Carlyle Mill in Alexandria, VA. Aside from the apartment/ community features and location, I found the staff and maintenance crew to be outstanding. The staff, Melat and Joy have been extremely professional and courteous to both me and my roommates and have made us feel very much at home. Anytime there was an issue, Melat, Joy or the maintenance staff responded quickly and professionally. It was truly a pleasure living here and I would love to stay but the simple issue of cost is forcing me to move on. Please recognize the value of service that Melat, Joy, Francis and the rest of the staff at Carlyle Mill provide for its residents.
Reviewed on: 3/4/2010The staff here, especially Melat, have been wonderful and always are helpful and happy. We sincerely appreciate that.
Reviewed on: 2/10/2010actually, all of the above are equally important...although price is the only one that hits the budget. I would like to say that the staff at Carlyle Mill is SUPER...what a great bunch of folks, friendly and willing to be of assistance!
Reviewed on: 1/21/2010The office staff were wonderful. Always polite, well informed and generally just very nice people, all of them.
Reviewed on: 1/15/2010Outstanding office staff. I also enjoyed the tennis court and the on-line service for paying rent.
Reviewed on: 1/12/2010Love the new apartment! Thanks for all your help getting settled in.
Reviewed on: 1/2/2010The few items that needed attention were addressed quickly through the service request feature. This is greatly appreciated - so far Maintenance is great!
Reviewed on: 12/22/2009Carlyle Mill is offers the best value of all the apartment complexes near the Eisenhower Avenue metro station. As long as that remains true, I'll stay in my apartment.
Reviewed on: 12/1/2009