We are so confident you’ll be happy with your new apartment that we guarantee it! If you are unhappy with your apartment during the first 30 days of your lease, we will allow you to cancel your lease and you’ll only have to pay for the days you lived with us.* It’s that simple.
You are required to notify the management team of the reason for your dissatisfaction with the apartment and your expected move-out date. The move-out date must be within the first 30 days from the date you are given your apartment keys.
* You will only pay rent for the number of days you had legal possession of the apartment, as well as damage caused to the apartment beyond normal wear and tear. You may not apply any free rent concessions (for full or partial months) toward your rent payment obligations under the Total Satisfaction Guarantee. Rent includes the total monthly rent amount (base rent plus recurring month charges such as pet fees, covered parking, utilities, washer / dryer, etc.). Although management will retain the non-refundable move-in fee and all fees associated with the application and move-in process, non-refundable amenity fees will be prorated for the number of days you had legal possession of the apartment and the non-refundable pet fee will be refunded.