All of the ladies were very helpful and very, very, VERY patient with me and I truly appreciate it
Reviewed on: 10/8/2023Portofino is a great neighborhood with good location and infrastructure.
Reviewed on: 10/7/2023Portofino is a quiet community comprised of families. The grounds are extremely clean and manicured and the community neighbors are friendly and their pets are well behaved. The service team, for rarely needed routine repairs, is always very professional and extremely friendly.
Reviewed on: 4/26/2023Quick responses. Grounds have been kept clean
Reviewed on: 12/30/2022My time at Portofino Apartments was great, and Ill miss calling this community home. Thank you so much to everyone who has been so understanding and helpful to my family during this time of pandemic difficulty. Due to the state of the economy, I was unable to afford a lease renewal this year.
Reviewed on: 10/5/2022Things are good around the apartment, in my experience people are willing to help when you need it.
Reviewed on: 10/4/2022After moving in here November 2019 , we have loved it here , the only reason we are moving is because we are buying a house . We have not had any issues with anyone in this community, we love how quiet and safe it feels here and we love the atmosphere.
Reviewed on: 4/25/2021After moving in here November 2019 , we have loved it here , the only reason we are moving is because we are buying a house . We have not had any issues with anyone in this community, we love how quiet and safe it feels here and we love the atmosphere.
Reviewed on: 4/25/2021Ana, Courtney, Saul, and Matt have been amazing and super responsive. Im a week and a half into my new living situation and could not be happier. The staff is attentive, responsive, and helpful. So appreciative of this team.
Reviewed on: 4/22/2021Ana, Courtney, Saul, and Matt have been amazing and super responsive. Im a week and a half into my new living situation and could not be happier. The staff is attentive, responsive, and helpful. So appreciative of this team.
Reviewed on: 4/22/2021Wonderful apartment complex, quiet, peaceful for working remotely
Reviewed on: 3/30/2021Every one is amazing and helpful.They answer very quickly if we ever have a question or request.
Reviewed on: 3/16/2021Very helpful and very polite
Reviewed on: 3/11/2021Portofino has a wonderful team - from office staff to maintenance. Delightful, helpful and very attentive. We love living here.
Reviewed on: 1/18/2021They are amazing! Communication has been perfect, any issues that has come about has been handled swiftly.
Reviewed on: 12/16/2020Our experience at Portofino was positive. We don’t have any negative critiques. We are leaving because I received a job opportunity in Seattle that I could not pass up.
Reviewed on: 11/29/2020Front office staff is very friendly and gives prompt responses to questions. Maintenance staff is quick to respond and fix requests, of the very few weve had since moving in.
Reviewed on: 11/24/2020Leasing office team is great and have always been very helpful with assistance!
Reviewed on: 8/28/2020Great place to live.
Reviewed on: 8/26/2020They keep us up on what’s going on and keep our little community safe.
Reviewed on: 8/10/2020It was great living here. The apartments are spacious, and well kept. I am only moving because I am moving out of Valencia.
Reviewed on: 8/9/2020Its rare that I have and issue resulting in a need to call maintenance. in the very few instances that I have had, over the past 20 years, the team always responded incredibly quickly and took care of the issue to my complete satisfaction. The office team has always been very nice and responsive as well.
Reviewed on: 7/23/2020Since the beginning of moving here we have had nothing but positive vibes. We enjoy living here
Reviewed on: 7/14/2020Courtney has been extremely helpful throughout the process and quick in responses as needed. The maintenance team has also been quick to minor issues and correcting them immediately even over weekends The team is overall awesome!!!!
Reviewed on: 7/11/2020Courtney has been very responsive and friendly. She has answered any questions we had and made our move in process as smooth as possible.
Reviewed on: 6/18/2020Facilities well kept. Great service whether it was in the office or with maintenance.
Reviewed on: 6/13/2020The team here is very professional, I get my questions answered timely and accurately, the facilities are well maintained, and the communications out of the office in mass mailings are clear and well articulated. The total experience here has been the best apartment rental experience of my life.
Reviewed on: 3/13/2020So far I’ve had the best help and the best move in experience I’ve ever had :
Reviewed on: 11/27/2019Tatiana and Courtney have been very responsive to our needs. Tatiana has constantly maintained contact with us, since the very first day and it is wonderful how well she takes care of us.
Reviewed on: 11/20/2019Tatiana is so professional, enthusiastic, and welcoming. Very impressive team!
Reviewed on: 11/9/2019Courtney does an excellent job and is always incredibly attentive to any issues that come up with my apartment.
Reviewed on: 10/11/2019Courtney and Tatianna have been very professional and courtesy with all of my issues.
Reviewed on: 10/2/2019Everyone is super friendly and prompt service
Reviewed on: 9/28/2019Good place and nice facilities
Reviewed on: 9/1/2019The facility and staff were amazing. When I can afford it, I’d love to live in a complex as nice as this one again
Reviewed on: 8/24/2019Tatiana is the best! Also, every worker that came to our house to solve issues regarding electronic equipment maintenance were very polite and professional.
Reviewed on: 8/21/2019The maintenance team has always fixed our problems and been very polite. Courtney is positive and handles any concern immediately.
Reviewed on: 8/1/2019On the rare occasions where I had to reach out to the Community Management, the response has always been extremely quick and resolved my reason for reaching out.
Reviewed on: 7/27/2019Danielle has been so kind and attentive to us from before we signed the lease until now living at these apartment homes. We are so pleased with her as our office staff.
Reviewed on: 5/20/2019Danielle met us like we are from her family
Reviewed on: 4/26/2019So helpful and friendly! They made my whole process so fast and easy, I love it here!
Reviewed on: 4/25/2019Every time we put a maintenance request in, they get back to us right away.
Reviewed on: 4/9/2019Everyone is super nice and helpful!
Reviewed on: 3/26/2019Everyone in the office is great. Any issues that have come up, they are very quick to respond as well as help resolve anything we have needed assistance with.
Reviewed on: 3/26/2019So far I been here for almost one month and I can definitely say that I love it so far.
Reviewed on: 3/26/2019The staff is very cordial and helpful. They are always quick to respond to requests
Reviewed on: 3/26/2019Every concern I had, the staff were extremely helpful. When the elevator in my building wasn’t working, it was addressed and maintenanced in a timely manor.
Reviewed on: 3/7/2019Team works good . They are very respectful and polite. Do their duties immediately.
Reviewed on: 2/21/2019Polite and good manner
Reviewed on: 2/18/2019Overall I’ve enjoyed living here. It was quiet and I loved my view of the mature pine trees. If I wasn’t moving back into my family home, I most definitely would have renewed my lease.
Reviewed on: 2/8/2019Everyone in Portofino has been excellent.
Reviewed on: 2/4/2019The team at the Portofino have been excellent so far. We’ve only been here for a month and already we got serviced for a light that was out literally the next day. They check in on us when we’ve called or emailed the same day or the next day. Danielle the leasing consultant is seriously the best her energy is so great! We love it here
Reviewed on: 1/30/2019Wonderful!
Reviewed on: 1/26/2019Danielle was amazing guiding us around and very helpful and on point with all questions we had.
Reviewed on: 1/19/2019Love staying at Portofino! The management team is great very helpful. And is always there if we have a question. They are very prompt when we need something fixed in our apartment. Overall experience has just been great! Thank you Portofino team!
Reviewed on: 11/25/2018They go over and beyond kind a lift in a be all expectations
Reviewed on: 9/15/2018Great team
Reviewed on: 9/11/2018Quick response, courteous and professional staff.
Reviewed on: 9/10/2018The staff has been amazing to us since we moved in. Everything we’ve needed has been met expediently and professionally.
Reviewed on: 9/8/2018The apartment complex is really nice very homey feeling. The staff is very nice and helpful.
Reviewed on: 8/18/2018Everything has been great!
Reviewed on: 8/15/2018When I first moved here, I expected to stay no more than a year and then purchase another home. Im going on 16 years because the staff is great, the grounds are well-kept, the neighbors are awesome and this is home.
Reviewed on: 7/30/2018Everyone has been so nice!! The staff is always so helpful!!!
Reviewed on: 7/17/2018We have no complaints with Portofino. This has been our best experience renting in Valencia.
Reviewed on: 7/16/2018Ive lived in Portofino apt three different times starting in 97 and its always been a nice place to stay
Reviewed on: 7/15/2018We have LOVED living at Portofino! It is, by far, our favorite apartment and apartment complex! The office staff and maintenance are quick to respond and solve any problems that may arise. The complex stays pretty quiet and we feel very safe since its a gated community.
Reviewed on: 7/12/2018Your office staff was communicative and friendly. Was not dissatisfied with my time spent in your unit, just needed more room with storage. Overall, very satisfied.
Reviewed on: 6/8/2018I always receive prompt and friendly service!
Reviewed on: 5/9/2018Perfect service
Reviewed on: 4/27/2018We made portofino our home and it was one of the best period of our life in here. The only reason we are leaving portofino os that we are buying a new house.
Reviewed on: 4/26/2018Management is very friendly
Reviewed on: 4/21/2018The maintenance team is so responsive to fix it tickets Courtney in the front office is as well!
Reviewed on: 4/14/2018Since Courtney has taken over, my experience with equity has grown exponentially. She and summer are a tremendous assest to this organization. I have not met the new girl however I’m sure she’s amazing too!. Keep up the good work!!!
Reviewed on: 4/1/2018great team
Reviewed on: 3/26/2018Very communicative. Answers all my questions in a timely manner
Reviewed on: 3/19/2018Everyone has come through at one point or another. This is a beautiful place to live.
Reviewed on: 1/30/2018The team is very kind and keep things positive here
Reviewed on: 1/16/2018They have reached out several times to check in and see how I was settling in, and if there was anything I needed.
Reviewed on: 1/3/2018This place is wonderful. the girls in the office are the best and very friendly
Reviewed on: 12/20/2017Summer and Courtney are great, very welcoming and move in smooth and easy.
Reviewed on: 12/19/2017She is great - very friendly helpful - if there is a problem she gets right on it
Reviewed on: 12/3/2017Community was great.
Reviewed on: 12/2/2017Summer has been just wonderful to work with!
Reviewed on: 10/24/2017The team Portofino has been very welcoming and accommodating. Weve had a few needs and requests come up, and almost all of them have been resolved quickly.
Reviewed on: 8/29/2017We love the community but as much as we love to stay its time for us to live in our OWN place
Reviewed on: 8/4/2017I had a couple of issues my first few days after moving in and Courtney and Summer made sure that they were taken care of immediately. Very impressed with the prompt attention.
Reviewed on: 7/24/2017I really enjoy living at Porafino even though I left a large home in Bridgeport. The underground parking keeps my car cool! The staff is amazing, helpful, courteous and genuinely interested. The apartment itself is beautiful so I rented a second! Anbd the surroundings are gorgeous. It has been a real pleasure.
Reviewed on: 6/18/2017Summer has been an amazing asset with moving in. Shes been very helpful with assisting myself and my family with our needs and wants. Very informative.
Reviewed on: 6/12/2017your team makes this is nice place to live. Especially Summer! She really is such an asset We just adore her :
Reviewed on: 5/24/2017Excellent customer service, very understanding staff and great at fixing things
Reviewed on: 4/24/2017David and summer are amazing
Reviewed on: 3/27/2017David Lewis is a top notch manager. He is very responsive and efficient. He is service oriented and his knowledge of his job is superb.
Reviewed on: 2/24/2017David has been so accommodating to our needs and has been available at all times whenever we may have needed anything. He worked very hard to help us In getting into what we wanted. He has truly welcomed us with a genuine "welcome" thanks David for listening to our needs and working hard to accommodate them.
Reviewed on: 2/14/2017So far the service and responsiveness to my needs has been excellent. Summer has been delightful throughout the process!
Reviewed on: 2/1/2017David is the best manager since Becky Rios but we are moving because we bought a house.
Reviewed on: 12/30/2016It has been a great moving experience!!!!
Reviewed on: 12/9/2016Right price at the right location were what I was looking for when I chose Portofino.
Reviewed on: 11/27/2016We love it here. We were also so impressed with Summer Valerio, genuinely nice person and so helpful. We didn't even look at other places after meeting with her. And the apartment is so nice and homey, and we love the location
Reviewed on: 9/23/2016Management is professional and friendly.
Reviewed on: 9/7/2016The community is very pet friendly which made it easy for me since I have a dog. The office staff was always very nice and helpful.
Reviewed on: 2/5/2016I am very satisfied and happy with our Apartment and the staff as well as the entire community. Thank you Portofino!
Reviewed on: 8/24/2015Courtney was amazing!
Reviewed on: 8/20/2015Came here as a temp tenant until I checked out LA before buying a house. Might not buy and just stay here long term.
Reviewed on: 8/15/2015The office is very professional and helpful. I love the design of my apartment and location of the building.
Reviewed on: 6/24/2015So far I am thoroughly pleased with this place. The only thing that wasn't working during my move in was the air conditioning. However, it was promptly serviced, thank you.
Reviewed on: 6/16/2015A beautiful and comfortable place to live
Reviewed on: 6/4/2015Special thanks to Erika Fone and Alan Armani for taking care of service requests very well.
Reviewed on: 4/14/2015We have been here for about 20 years and to us this is home
Reviewed on: 3/30/2015I am so happy here at Portofino. I think it is a beautiful, well maintained community. Management and maintenance work very hard to make this a very nice place to live.
Reviewed on: 3/16/2015I appreciate Equity Residential's management, staff, and maintenance management and staff. These folks are the most professional, yet pleasant people. Becky and Eddie are known from the last time I lived at Portofino, and it was terrific to see that they
Reviewed on: 1/14/2015KEVIN the maintenance guy. He is the best...
Reviewed on: 1/9/2015The entire staff at Portofino Apartments are AMAZING!!!!!! They provided me an absolutely beautiful apartment and made this move so easy for me. Thank you Alan, Celeste, Kevin, Juan and Eddie!!!!! You ROCK.
Reviewed on: 11/14/2014Great place to live and wonderful staff. Thank you
Reviewed on: 11/7/2014I would like to thank Becky, Ken, Milton, and Kevin for their warm welcoming, comprehensive orientation, and for their assistance in settling into my new apartment.
Reviewed on: 5/7/2014Enjoyed the past 2.5 years I stayed here..
Reviewed on: 4/12/2014Just love my home
Reviewed on: 3/28/2014The office staff and the maintenance tech. are friendly and accomodating.
Reviewed on: 3/18/2014Your maintenance staff have always completed all service requests in a prompt and exceptional manner.
Reviewed on: 3/1/2014We love living in Portofino. The location is great. The leasing personnel and the maintenance are all awesome! Ken and Becky are very very nice and helpful. Maintenance personnel (I don't know their names) are all very helpful and quick to offer an advice or two.
Reviewed on: 2/28/2014I am very pleased with my move in experience. Becky and her staff have been very helpful.
Reviewed on: 12/21/2013I love Ken and Becky. Very helpful, friendly, and great customer service.
Reviewed on: 12/20/2013Overall a positive experience. Immediately took care of some issues after we moved in. Prompt response for maintenance requests.
Reviewed on: 11/28/2013Everyone in the leasing office has been such a wonderful help. Becky Rios is a great apartment manager. Ken Weber is wonderful! he has helped me from the very beginning. Everyone in leasing office has addressed all my issues. I also liked the location of where the apartment is, which is close to the mall, restaurants and movie theaters. It was a wonderful experience. Thank you,
Reviewed on: 11/9/2013Ken was wonderful to deal with!
Reviewed on: 10/19/2013Great apartment. I am very happy with my apartment and the location. Great staff as well.
Reviewed on: 8/14/2013This is a great complex and I love living here.. Ken has always been helpful and maintenance is always on point
Reviewed on: 5/29/2013I love this place! Ken and Sophia made everything work for us, and continue to do so.
Reviewed on: 5/19/2013Overall good place and good apartment office and maintenance staff
Reviewed on: 5/4/2013Ken and Becky did a wonderful job making our move a great experience. I also have to say that I appreciate the maintenance staff and their quick response to problems. We love living here so far and hope we can stay here for many years.
Reviewed on: 2/5/2013Great place to live
Reviewed on: 12/4/2012Our experience here so far at the Portofino apartments has been great. Ken our leasing agent was friendly and professional. For a while I thought he was the office manager. Even Charles and Kevin in Maintenance have really gone out of there way to make sure we were comfortable.
Reviewed on: 12/1/2012Becky, Ken and Charles made my move in process a breeze!
Reviewed on: 11/14/2012Leasing officers are friendly and prompt action at any occation.
Reviewed on: 11/7/2012Our neigbors r friendly. Clean and confortable inviroment. Friendly and very helpful office staff.
Reviewed on: 10/14/2012Thank you Portofino Apartments for such a warm welcoming into my new apartment. I'm so happy I made the decision to move in, everything has been a breeze. The office and maintenance staff are so wonderful.
Reviewed on: 9/29/2012Ken and Becky were very helpful with our move in. They both were very friendly and professional.
Reviewed on: 9/24/2012GREATLY APPRECIATE CHARLES IN MAITENANCE. HE IS OVERALL THE MOST RESPONSIVE AND HELPFULL STAFF MEMBER AT PORTOFINO.
Reviewed on: 9/6/2012the maintenance staff is very prompt and polite.
Reviewed on: 8/12/2012My girlfriend and I love living here. We could not be happier with our new home!
Reviewed on: 7/24/2012At Portofino in Valencia, Heather, Ken, and Charles were all amazingly helpful and professional during my move!!! I felt very welcomed and I am very happy to live here! Thank you!!
Reviewed on: 7/4/2012Very professional and friendly staff of people here, excellent location and easy move-in. Far superior to previous communities I've lived in.
Reviewed on: 6/28/2012I just moved in a few weeks ago and I am very satisfied with my decisions. Building cleanliness is extraordinary and most of all I have to say that Equity Portofino has a very professional staff. On the day of my move in Heather, Ken, Charles and Kevin made themselves available for any questions and needs. I would highly recommend Portofino apartments to my family and friends.
Reviewed on: 6/24/2012So far, everything I've experienced at Portofino has been wonderful! I'm really hoping that I'll get the chance to live here for quite a while. Thank you!!
Reviewed on: 5/29/2012Very happy here! Maintenance staff are helpful and very friendly. Complex is convient!
Reviewed on: 5/22/2012overall the experience has been good
Reviewed on: 4/30/2012I'm very satify with the level of good service I plan to continue to renew lease when renewal comes IP
Reviewed on: 3/27/2012I have only been here for just over a month but so far, I love it!
Reviewed on: 2/17/2012I have only been here for just over a month but so far, I love it!
Reviewed on: 2/17/2012The staff is a great help. They have alway been there to help my son and i. Dont loose them. If u do, ur company will loose out on good employees.
Reviewed on: 12/19/2011Very happy!!!
Reviewed on: 9/21/2011While I consider Portofino a very comfortable place to live, in my case 6 years, I always find that the reason my wife and I are still here is because we have a very effecient management staff that attends to our needs immediately and professionally. I commend that effeciency and promptness and will promote this place to others who wish to experience what good living is all about!
Reviewed on: 8/17/2011Your office staff and maintenance service is exceptional.
Reviewed on: 8/1/2011Rowena and Katie have been extremely attentive and helpful.
Reviewed on: 7/22/2011Loved the workout facility and the pool.
Reviewed on: 6/28/2011The office staff has changed several times throughout my years here; yet everyone, from the office staff to the maintenance team, has always been extremely nice and more like friends, as opposed to staff. My neighbors are wonderful and everyone new that I meet here is also very friendly. I am comfortable and feel secure and happy being apart of this community.
Reviewed on: 6/26/2011Overall it was a good experience and would've like to stay longer in the same community.
Reviewed on: 6/26/2011I have really enjoyed my moving experience so far. The Portofino is a great little community! The office staff is extremely helpful and polite which makes it easy to know I can go to them if there are any problems. The amenities are clean and well maintained. I hope to be living here for quite sometime.
Reviewed on: 6/23/2011Office staff and maintenance are knowledgeable, professional and courteous. Thank you.
Reviewed on: 6/20/2011Staff was very helpful. Also made sure the move went as smooth as possible for my family. Thank u.
Reviewed on: 6/16/2011Portofino has provided us with a very warm home, a place we look forward to going home to.
Reviewed on: 4/21/2011The staff here is excellent.
Reviewed on: 4/14/2011Portofino is a great-looking complex to live in, and its location is within 5 minutes to everything I'll ever need.
Reviewed on: 2/25/2011Very pleased with services at Portofino.
Reviewed on: 12/21/2010I just like the area. not crowded.
Reviewed on: 12/10/2010We appreciate our home and the office staff that have always been helpful. Look forward to being here for many more years.
Reviewed on: 11/29/2010I love living here. The staff has been nothing but helpful. I have had a few issues with appliances and the maintenance crew and office staff were very prompt in handling the matter.
Reviewed on: 11/14/2010I love the location and I feel very safe
Reviewed on: 8/8/2010Overall I'm very pleased with the move and transition to Portofino. The staff has been great all around which helped make all the difference.
Reviewed on: 7/7/2010Thank you. Me and my family until all are satisfied. I am very pleased.
Reviewed on: 7/3/2010The staff I worked with was awesome, and the maintenance crew is top notch too.
Reviewed on: 6/29/2010The Portofino staff is very nice and accommodating. Service requests are handled quickly and to my complete satisfaction. The neighbors are also very nice and friendships have developed over the past 5.5 years. The only downside is the overall lack of storage. All in all, this has been a good place to call home, after selling my house.
Reviewed on: 6/27/2010Staff have been very attentive to my individual needs.
Reviewed on: 6/4/2010I've been happy with everything Portofino has to offer. Staff and maintenance have been great. Thank you!
Reviewed on: 6/4/2010The community is veru comfortable. There are great neighbors and the staff is wonderful. If I have an issue in my apartment, I know it will be taken care of in a reasonable time and repairs are completed correctly and efficiently. Thank you Portofino for your continued support and making me feel right at home everyday.
Reviewed on: 2/28/2010Christine is the best part of the apartment complex. From the moment we moved in she has been fantastic. She has always greeted us with a smile and answers any questions we may have. She has been there to help us with whatever we need and is always prompt in returning phone calls. She is always willing to listen and work with us on apartment issues and payments. She is definitely an asset to this complex.
Reviewed on: 12/16/2009love it, it is a nice area and pretty quite. close to work and love the under ground parking. Elevator is also really nice to have as my mom is not good with stairs at her age (bad knees) so overall I call it home and plan on for years to live there. thanks
Reviewed on: 11/25/2009I love living here! The one maintenance issue I had was taken care of promptly, even though it was a holiday weekend. Thank you!
Reviewed on: 9/24/2009Keep up the good work! The entire staff and service workers are courteous and very knowledgeable of their craft. I'll be glad to recommend Portofino to our relatives and friends.
Reviewed on: 9/2/2009I am pleased with everything about Portofino apartments - the quality of the buildings, apartment features, landscaping, staff, community features and the location. Maintenance requests have been answered within a day. The property is quiet with little disturbances from neighbors. I would highly recommend this complex to anyone.
Reviewed on: 9/17/2008Portofino is my first apartment experience, after selling my house. The staff is fantastic, friendly and very responsive. My neighbors are genuinely nice people. Overall, this is a very good place to call home.
Reviewed on: 6/26/2008I'm glad to find and live in this wonderful apartment. The office staff and maintenance crew are nice and very professional. I'm proud to recommend this apartment to my friends & families.
Reviewed on: 6/14/2008I am so happy living at Portofino. I love the staff and the unit. Plus the landscaping is beautiful. I just love sitting on my patio to relax. VERY VERY HAPPY!
Reviewed on: 3/28/2008