Portofino Apartments reviews are based on the experiences of actual residents. All residents are surveyed and their responses are summarized within our Resident Satisfaction score. The reviews below contain insights into management and community amenities, as well as neighborhood tips for living in our San Bernardino apartments. Check out what residents have said about living at Portofino Apartments.
3/30/2012
The staff are very informative, assertive to our needs, and very professional people.
3/28/2012
I have lived at Portofino Apartments for 19 years and have been very happy with the staff and the location. Shawn, Chris and Nick are always friendly, helpful, and eager to assist in all of my needs.
1/9/2012
chose apt because of the garage
12/23/2011
I like the location, cleaning of everything in the community, and neighbors attitudes.
12/13/2011
The office staff has been great and very professional. Courtesy calls in the past from the Office are also very much appreciated. Thank you!
11/30/2011
The entire staff are great! They are very friendly and helpful when we need anything. This is the best apartment I have lived in! Thanks, Shawn and staff!!
11/26/2011
I moved here from out of state, I have lived in many apartment communities. My experience of Shawn Davis has been absolutely refreshing, she has been so helpful and pleasant to me with many questions among the nervousness of a long distance move. My apartment was spotless and beautifully remodeled, and the location in Chino Hills is absolutely ideal. I'm very excited to spend many years in my new home. Thanks to all.
10/27/2011
property manager is very friendly and she makes things happen for residents.
10/18/2011
I am very satisfied and comfortable living here in Portofino. The office staff and maintenance service are excellent.
9/19/2011
Continue to provide the apartment community with professional management staff, maintenance and landscaping crews. It is important to maintain a clean, safe, quiet, and well monitered community for everyone to enjoy. Thank you.
8/22/2011
like living here.
6/9/2011
Its very nice living here. I find the place and area very pleasing.
4/11/2011
The appartment features are fantastic! Even the community features (ie, pool) are great, well-kept and beautifully decorated!
3/31/2011
Shawn, Nick, and Chris do an amazing job here at Portofino. They are professional, friendly, and always follow through with every project. Our new pool looks beautiful! After living here for 18 years, I am still extremely happy with my apartment home!
3/31/2011
The maintenance team is rapidly responsive and helpful. The office staff is very nice and knowledgeable.
3/13/2011
The office help and maintenance are always on top of things! Giving immediate help! They're awesome!
3/9/2011
If we were going to stay in California we would love to stay at Portofino Apartments. My wife and I are very happy with the complex, the office and maintainence staff, and the city of Chino Hills. We are moving out of state because of jobs and to be closer to family.
2/12/2011
Office administrators are very helpful and professional. happy to count with them. Thanks for everything.
12/21/2010
I've really enjoyed living here. The professionalism of the office staff, especially Shawn, is wonderful.
10/7/2010
This was a very easy process...office personnel were extremely helpful
9/28/2010
I notice that there is an organized system for taking care of the grounds, complaints,moving in or out and just an overall sense of professionalism. My family and I enjoy living here.
9/27/2010
The staff here is wonderful and got my air conditioner and dryer fixed in no time.
8/5/2010
The staff was great they are always very friendly and helpful. We are sad to leave because we like our apartment and the area and we are going to miss everything here.
6/20/2010
Your staff has been gracious and wonderful. Location is perfect, close to all!
4/7/2010
I have lived here at Portofino Apts. for 17 years. I have found the experience a very positive one. The office staff, especially Nick and Ericka are amazing. I am aware that the economy is in disarray, but Portofino seems to be managing things well. Kudos to all of you!
12/3/2009
Office staff is nice. I realized that you all just doing your job. You are very understanding and accommodating when things are tough. Can't say enough about the maintenance guys...they're quick and professional.
4/1/2009
I have had an overall enjoyable experience staying at Portofino. I believe the strongest asset to the community is the management staff and manitenance staff. They are very responsive to one's needs and very approachable.
2/24/2009
My roommate and I both had a wonderful experience living in Portofino Apartments. The office staff has made all of the processes (moving in, rent paying, random questions, moving out)painless and really easy. Thank you!